Customer Service Representative

1 day ago

Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱240,000 - ₱360,000 per year

Customer Service Representative - International Account

Industry: ECOMMERCE

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Can Speak in English

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training

Experience:

  • CSR: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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