Customer Service Representative

21 hours ago

Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per year

We're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.

Job Key Responsibilities:

  • Provide top-notch customer service through voice, email, and chat channels, ensuring prompt and accurate responses.
  • Assist customers with inquiries, resolve issues, and ensure a positive experience with the Company's services.
  • Maintain a high level of professionalism and empathy when interacting with customers, especially during challenging situations.
  • Accurately document customer interactions and update records in the system.
  • Collaborate with team members to ensure smooth workflow and maintain service level agreements.
  • Provide general customer service support to strengthen relationships between customers and the Company.
  • Maintain communication with your Team Manager/Operations and other departments as needed.
  • Support a list of specific online or administrative tasks delegated by the client.
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform appropriate duties as assigned by Management.

Job Qualifications:

  • At least 2 years of customer service experience in a BPO or telecommunications account (voice, email, and/or chat support).
  • Excellent English communication skills — both written and verbal.
  • Strong customer service mindset with professionalism and empathy when handling concerns.
  • Ability to troubleshoot telecom-related issues such as connectivity, billing, or account management.
  • Proficient in CRM systems, ticketing tools, and Microsoft Office applications.
  • Highly organized, adaptable, and detail-oriented.
  • Strong team collaboration and problem-solving skills.
  • Amenable to work onsite at Ortigas Center, Pasig, and on a night shift or shifting schedule.
  • Experience supporting international clients, especially from the Asia-Pacific market, is an advantage.
  • Bachelor's degree or equivalent work experience preferred.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • Customer Service Representative: 2 years (Preferred)
  • Telecommunication: 1 year (Preferred)
  • Sales: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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