Customer Support Specialist

4 days ago


Work from Home, Philippines CYBERBIT Full time $104,000 - $130,878 per year

Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

Cyberbit is seeking a Customer Support Specialist to manage support activities and provide our customers with world class support to resolve technical issues as quickly and effectively as possible.

As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.

Responsibilities:

  • Troubleshoot Tier 1 and select Tier 2 technical issues.
  • Escalate issues to Tier 2, Cloud Operations, and/or Engineering teams as needed.
  • Clearly, professionally, and politely respond to customer tickets and chats, maintaining communication until the ticket is successfully closed.
  • Follow internal documentation, procedure, processes, and SLAs
  • Act as the main point of contact for customer support in the Asia Pacific and Middle East regions.

Requirements:

  • 2+ years experience as a support agent for globally-deployed SaaS products
  • Excellent technical understanding of IT, networking, and basic/intermediate cybersecurity issues.
  • Basic/intermediate understanding of Security Operations Center (SOC) tools such as firewall, SIEM, EDR, XDR, etc.
  • Strong understanding of Windows operating systems
  • Basic/intermediate understanding of Linux operating systems
  • Ability to prioritize and perform effectively under pressure
  • Flexible working in a start-up environment and open to change
  • Strong oral and written communication skills – English.

Re:

remote



  • Work from Home, Philippines Alt Legal Full time ₱30,000 - ₱60,000 per year

    We are looking to add a Customer Support Specialist to our growing team. You can find more information below-Customer Support Specialist at Alt Legal (Remote)Location: RemoteThe Company:Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and...


  • Work from Home, Philippines WhoHire Full time ₱20,000 - ₱25,000 per year

    Support Specialist – Power the Engine Behind the Scenes*Intro*Average support answers tickets. Elite support drives results.We're not looking for someone to just "help out."We need a sharp, reliable operator who loves technology, communicates clearly in English, and keeps projects moving while the rest of the world sleeps.If you want to be part of a...


  • Work from Home, Philippines 5.5 Degrees PH Inc. Full time ₱384,000 - ₱480,000 per year

    We are looking for an experienced customer support specialist for our AccountingIntegration Software (SAAS), to work in a full-time role. The ideal candidate will possessproficiency in English communication and some basic accounting knowledge.To thrive in this role, you will need active listening skills, and excellent rapport-buildingabilities and will have...


  • Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...


  • Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...

  • Customs Specialist

    4 days ago


    Work from Home, Philippines ACCPRO INTERNATIONAL Full time ₱600,000 - ₱800,000 per year

    Customs Specialist (Bilingual – English/Spanish) | RemoteWork Setup: RemoteSchedule: 8:00 AM – 5:00 PM MSTEmployment Type: Full-TimeJob SummaryWe are looking for a Customs Specialist (Bilingual – English/Spanish) with solid experience in international commerce, preferably in the food and beverage industry. This role requires expertise in the import and...


  • Work from Home, Philippines Zigzag Careers Full time ₱360,000 - ₱720,000 per year

    What you'll need:For you to be successful, you should be able to work full-time in a remote work setup. You should have a 'never give up' attitude and loves managing detail. You'll need to be smart and eloquent. You'll also need to be a positive person who is diligent and able to take on feedback or give one. It's not only the ability to communicate that...

  • Support Specialist

    2 weeks ago


    Work from Home, Philippines DeleGreat Full time ₱184,800 per year

    Job SummaryWe're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.The ideal candidate communicates clearly in English, stays calm under pressure, and can...

  • Customs Specialist

    1 week ago


    Work from Home, Philippines ACCPRO INTERNATIONAL Full time ₱144,000 - ₱960,000 per year

    We are HiringPosition: Customs Specialist - Spanish BilingualWork Set-up: Remote / Permanent WFHWork Schedule: Night Shift (10pm - 7am Philippine Time)Benefits: Equipment is provided, Quarterly bonus + HMO for principal and dependentJob SummaryWe are seeking a Bilingual (English-Spanish) Customs Specialist with a strong background in international commerce,...


  • Work from Home, Philippines Skill Bridge Full time ₱480,000 - ₱600,000 per year

    Now Hiring: IT/Application Support Specialist (Work from Home)Salary Range: PHP 40,000 – PHP 50,000Location: RemoteEmployment Type: Permanent, Full-TimeWork Hours: 4 days a week, 10-hour shifts (includes overnight shifts to support US clients, with 3-day weekends off) (not always three consecutive days)About the RoleWe are hiring for one of our clients, a...