Customer Support Specialist

2 days ago

Work from Home, Philippines 5.5 Degrees PH Inc. Full time ₱384,000 - ₱480,000 per year

We are looking for an experienced customer support specialist for our Accounting

Integration Software (SAAS), to work in a full-time role. The ideal candidate will possess

proficiency in English communication and some basic accounting knowledge.

To thrive in this role, you will need active listening skills, and excellent rapport-building

abilities and will have the capability to hold yourself accountable and achieve goals

with limited direct supervision. In-depth training will be provided to the successful

candidate.

Key Requirements:

  • Strong and Effective English Communicator (both verbal and written)
  • Preferably with a BPO experience and some exposure to communicating
  • with global clients
  • Preferably with Sales experience
  • Must possess at least a Bachelor's/College Degree in Business
  • Studies/Administration/Management, Finance/Accountancy/Banking
  • or equivalent
  • Experience and Knowledge in Xero, QuickBooks or MYOB accounting packages,
  • an advantage
  • Proactive, Results-driven with excellent time management and prioritization skills
  • Tech-savvy, and able to explain technical details and requirements to a
  • non-technical audience.
  • Natural customer relationship builder with integrity, reliability and
  • maturity. Critical thinking and problem-solving skills.

Responsibilities include but not limited to:

  • Monitoring and managing support requests via chat, phone, and
  • service desk. Hosting remote sessions that cover demo walkthrough
  • presentations with global clients.
  • Monitoring and managing new integrations queue.
  • Monitoring and managing integration errors and data sync.
  • Plan and manage daily integration-related tasks
  • Tracking issue resolutions through the service desk.
  • Reports to the Head of Customer Success.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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