Support Specialist

1 week ago

Work from Home, Philippines DeleGreat Full time ₱184,800 per year

Job Summary

We're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.

The ideal candidate communicates clearly in English, stays calm under pressure, and can think quickly to coordinate solutions. You'll be the first point of contact for emergencies, responsible for documenting incidents, escalating concerns, and ensuring proper follow-up.

Key Responsibilities

  • Answer and manage all incoming after-hours or emergency calls in a professional and empathetic manner.
  • Collect and assess information to determine urgency and next steps.
  • Escalate issues to the appropriate department, vendor, or on-call staff as needed.
  • Document all calls, actions taken, and follow-up requirements accurately.
  • Coordinate with maintenance and operations teams to ensure quick resolution of urgent issues.
  • Provide clear communication updates to leadership on high-priority cases.
  • Maintain professionalism, confidentiality, and accuracy in all communication and reporting.

Qualifications

  • Excellent spoken and written English communication skills.
  • Experience in customer service, dispatch, property management support, or similar role.
  • Ability to stay composed and make sound decisions in time-sensitive situations.
  • Strong organizational skills and attention to detail for accurate documentation.
  • Reliable internet connection and quiet workspace suitable for call handling.
  • Comfortable working after-hours and weekends, with flexibility as needed.

Preferred Skills

  • Familiarity with property management, maintenance coordination, or virtual team support.
  • Experience using tools like Slack, Asana, or call management platforms.
  • Prior experience in emergency response, dispatching, or operations coordination is a plus.

Schedule & Compensation

  • Position Type: Full-Time, Remote
  • Schedule: After-hours / overnight coverage (40+ hours per week)
  • Compensation: Competitive; commensurate with experience

Job Type: Full-time

Pay: Php Php450.00 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Application Question(s):

  • Please record a short 1–2 minute voice message using

and paste the link below.

In your recording, please include:

  • Your full name

  • A brief overview of your experience handling calls or emergencies

  • Why you're interested in the Support Specialist (After-Hours) role at DeleGreat

This helps us understand your communication style and clarity, since the position involves call handling and coordination. This is not an evaluation of accent or background.

Work Location: Remote

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