Customer Support Specialist

What you'll need:

For you to be successful, you should be able to work full-time in a remote work setup. You should have a 'never give up' attitude and loves managing detail. You'll need to be smart and eloquent. You'll also need to be a positive person who is diligent and able to take on feedback or give one. It's not only the ability to communicate that matters, it is the ability to keep track of customer issues and to utilize resources when things aren't going as planned until a problem is solved and a stable solution is found.

You're also willing to roll up your sleeves and work the frontlines to deliver a world-class customer experience with great adaptability to changes. You would have the ability to roll with the waves and consistently hunger for excellence. This is not your usual Customer Service position. They are looking for Champs who have built a solid foundation on delivering exemplary customer service. Those who find fulfillment in working individually but at the same time collaborating with teams to deliver an above transactional approach in solving problems therefore maintaining a solid, happy team and customer relationship. You will be part of their creative Customer Service team and have the opportunity to leave your own mark in a customer- focused business.

What you'll do:

They need you to help them develop and deliver a world-beating support experience:

• Engage with their business customers, building rapport and stable relationships with them
• Turn around sticky situations into joyful outcomes to motivate their customers to continually partner with them for their delivery needs
• Develop a thorough understanding of the company's delivery services in the context of various geographical regions in which they operate
• Follow up on deliveries - keeping track of anything that is in a troubled state
• Be the first point of escalations via chat, email and other support channels
• Ideate and improve processes and documentation for your accounts
• Mentor and train junior team members
• Liaise with management over system changes and influence their product design with your feedback

Requirements:

• Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
• Charming outgoing personality
• Able to work with minimum supervision
• A high level of attention to detail and persistence
• Very comfortable with technology and digitally savvy
• Sound judgment and the ability to make decisions on the fly
• Genuine desire to deliver the highest possible level of service to their clients
• Able to work with the team on a 24/7 shifting schedules to provide service to customers globally (holidays, weekends, day/mid/night shifts depending on business needs)
• WFH Ready - have personal device as back up and personal monitor
• New hires will be required to do onsite during the first two weeks of training and on the last week of training. OR It can be every first week and every last week of every month for the training period.

The Benefits:

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness allowance
• Remote setup allowance (one-time allowance)
• Fun Budget to celebrate events
• Working with an awesome team :)

Job Types: Full-time, Permanent

Pay: Php28, Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• How much is your salary expectations?
• Are you amenable to work in shifting schedule?
• Are you amenable to start by October 13, 2025?
• Are you amenable to attend face-to-face final interview in Ortigas?

Work Location: Remote