Technical Lead Support Engineer

4 days ago

Makati City, National Capital Region, Philippines Wordtext Systems Incorporated Full time ₱1,200,000 - ₱2,400,000 per year

Job description

Wordtext Systems, Inc. (WSI) is looking for passionate, adaptable, efficient, and hardworking individuals who are looking to grow their careers in the corporate world.

"Who is Wordtext Systems, Inc?"

We are a pioneer in local IT product distribution, delivering specialized IT hardware and software products critical to the business requirements of our partners. Being in the industry for 43 years, we already established an extensive nationwide channel base of over 2000 dealers in over 18 key provinces, handling more than 82 different products, hardware, and software alike.

Who are we looking for?

We are looking for passionate individuals for theposition with the following qualifications:

Minimum Qualifications:

  • Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
  • With at least 3-5 years of work experience in the same industry. Fresh graduates are welcome to apply.
  • Know to handle and manage a team.
  • Must be knowledgeable to different IT Products (Hardware, Software, Cybersecurity, CCTV Solutions, etc.)
  • Technical certifications in IT and in the Electronics Security field are an advantage
  • Must be willing to travel occasionally either locally or internationally when needed.
  • Must have an experience in Product Demo/ Presentations.
  • Must be willing to sign a 2-year employment bond.

Job Responsibilities:

Pre-Sales

  • Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
  • Assists sales in discovering the client's needs.
  • Creates design and/or bill of materials to solve the client's problem or needs.
  • Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
  • Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.

Post/After-Sales

  • Support or assist resellers in installing/configuring the product/s at their customer's site.
  • Provide basic training and instruction to resellers on how to use the product/s effectively.
  • Support or assist resellers in their inquiries regarding the product/s.
  • Facilitates warranty and support claims of resellers with the product manufacturer.

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