Technical Support Engineer

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As a Technical Support Engineer, your primary responsibility is to ensure the reliability and performance of critical systems and equipment in an organization. You will work closely with cross-functional teams, including engineering, operations, maintenance, and quality assurance, to improve the reliability and maintainability of products and processes.

Key Responsibilities:

1. Develop and implement reliability-centered maintenance strategies to minimize equipment failures and optimize maintenance costs.

2. Conduct failure analysis and root cause investigations to identify areas for improvement and develop appropriate corrective actions.

3. Perform reliability predictions, maintainability analysis, and maintain reliability databases to track performance metrics.

4. Collaborate with engineering teams to review designs, identify potential failure modes, and provide input on reliability and maintainability requirements.

5. Establish and maintain preventive maintenance programs, including developing procedures, schedules, and checklists.

6. Monitor equipment performance through the use of data analytics, condition monitoring tools, and statistical techniques.

7. Lead or participate in Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA).

8. Conduct reliability testing and verification activities to support product development and ensure compliance with industry standards.

9. Train and mentor maintenance personnel on reliability engineering concepts, tools, and techniques.

10. Stay current with industry trends, emerging technologies, and best practices in reliability engineering.

Qualifications and Skills:

• Bachelor's degree in Engineering (Mechanical), Electrical, Civil or Electronics.

• Proven experience in a reliability engineering role, preferably in a manufacturing or industrial environment.

• Strong knowledge of reliability engineering principles, including reliability prediction methods (e.g., MTBF, MTTF), design for reliability, and reliability metrics.

• Proficiency in the use of reliability analysis tools, such as Failure Mode and Effects Analysis (FMEA), Fault Tree Analysis (FTA), Reliability Block Diagram (RBD), and Weibull analysis.

• Familiarity with statistical analysis techniques, including probability distributions, hypothesis testing, and regression analysis.

• Experience with maintenance and reliability management systems (CMMS) and data analytics software.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.

• Reliability Engineering certifications (e.g., CRE, CMRP) are a plus.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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