Technology Support Agent- Pasay
23 hours ago
COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients
Position: Technical Support Agent
Company Industry: IT Company
Work Location: MOA Pasay City
Work Schedule: Night Shift (1x-2x a month RTO)
Salary: Php 30,000 - Php 40,000 gross
Work Set Up: Hybrid Setup
Benefits:
- Complete Government Mandated benefits
- Peripherals provided
- Healthcare / Insurance
- 13th Month Pay
- Free training and seminar
JOB REQUIREMENTS:
- Bachelor's degree in IT, Computer Science, or related field
- Experience in technical support, troubleshooting, or customer service
- Knowledge of basic networking, operating systems, and common software application
- Experience with Medallia and Service Cloud knowledge a plus
- Knowledge in SAAS troubleshooting
JOB RESPONSIBILITIES:
- Deliver remote technical support to clients through phone, email, or chat platforms
- Diagnose and resolve issues related to hardware, software, and network systems
- Record incidents and solutions thoroughly within the ticketing system
- Forward advanced or unresolved cases to senior support teams as needed
- Maintain high standards of customer service to ensure client satisfaction
RECRUITMENT PROCESS: (ONLINE)
- Hr Interview=
- Technical Assessment
- Hiring Manager Interview
- Job offer
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Benefits:
- Additional leave
- Promotion to permanent employee
- Work from home
Work Location: In person
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