CSR - Pasay

15 hours ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱144,000 - ₱288,000 per year

WE'RE HIRING | CSR – Provider Service

Work Locations:

Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site: 9th–11th Floor, Vector Zone, North Gate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Hybrid

Schedule: Night Shift | Shifting | 2 Days Off

About the Role:

We are looking for a Customer Service Representative – Provider Service who will handle calls and inquiries from healthcare providers, ensuring efficient communication, accurate information, and excellent service delivery. This role is perfect for someone with solid voice support experience who thrives in a fast-paced environment.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and confidently.
  • Build strong customer relationships and deliver outstanding service in every interaction.
  • Communicate brand and company policies clearly and effectively.
  • Identify opportunities, provide solutions, and maintain a high level of customer satisfaction.
  • Prepare necessary reports and documentation using company systems or web-based tools.
  • Collaborate with internal teams to ensure seamless service to providers.

Qualifications:

  • At least 1 year of international voice account experience.
  • Completed at least 2 years in college.
  • Excellent communication and problem-solving skills.
  • Willing to work onsite (hybrid) and amenable to shifting schedules.

Perks and Benefits:

  • Competitive salary with monthly performance incentives.
  • Meal and other allowances.
  • Medical and dental coverage for employees.
  • HMO coverage for up to three dependents
  • Training and professional development programs to enhance your skills.

Take the next step in your BPO career

Join our growing team and be part of a company that values your skills and supports your growth.

Job Type: Full-time

Pay: Up to Php24,000.00 per month

Application Question(s):

    1. Years of experience do you have working as a Customer Service Representative/Call Center Agent?

  • Years of experience do you have working in a BPO International Voice Account?

  • What level of education have you completed?
  • What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:
  • Travel
  • Telecom
  • Collections
  • Financial
  • Insurance
  • Healthcare
  • Others (please specify): 
  • Are you open to attending an onsite interview? 
  • What is your preferred working site?: 
  • Active email address:
  • Active viber number
  • Active mobile number:
  • Do you have a valid drivers license? 
  • Kindly provide your full name (First Name, Middle Name, Last Name):
  • Availability for virtual/oniste processing today or tomorrow (kindly indicate time from 10:30 AM - 6PM):

Work Location: In person

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