IT Technical Support Agent – SaaS Applications

WE ARE HIRINGPosition: Technical Support AgentWork Address: MOA, PasayWork Setup: Hybrid (1–2x a month onsite)Work Schedule: Night Shift (Starts at 9 PM)Employment Type: Full-timeJob Summary:We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support...

Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesSupport the overall objective of MedalliaCarry out ad hoc tasks or activities associated with...

Key Responsibilities: Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesCarry out ad hoc tasks or activities associated with the Technical Support...

Salary offer depends on your experiences and skills. Your salary expectation will still undergo approval of our client.Specific Job title/Position: Technical Support AgentGraduate of Bachelor's Degree in Computer Science or similar degree or · Associate Degree HolderWilling to work ON-SITE in Pasay: Hybrid (3-4 days onsite/ month)Amenable to work on a Night...

Fielding first contact from customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Triaging submitted customer tickets for clarity, assignment, and categorization.Assessing question or issue for resolution need.Providing support in the form of procedural documentation.Managing multiple cases simultaneously,...

Job DescriptionJob Description Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge...

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Technical Support AgentCompany Industry: IT CompanyWork Location: MOA Pasay CityWork Schedule: Night Shift (1x-2x a month RTO)Salary: Php 30,000 - Php 40,000 grossWork Set Up: Hybrid SetupBenefits:Complete Government Mandated...

WORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...

Salary offer depends on your experiences and skills. Your salary expectation will still undergo approval of our client.Specific Job title/Position: Technical Support AgentGraduate of Bachelor's Degree in Computer Science or similar degreeWilling to work ON-SITE in Pasay: Hybrid (specific no. of days- for verification but possibly 2-3 days/week) for now until...

Job DescriptionAbout Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.Our company specializes in business process optimization for 18 years now, with a world-class Net...