IT Technical Support Agent – SaaS Applications

WE ARE HIRINGPosition: Technical Support AgentWork Address: MOA, PasayWork Setup: Hybrid (1–2x a month onsite)Work Schedule: Night Shift (Starts at 9 PM)Employment Type: Full-timeJob Summary:We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support...

QUALIFICATIONS:• Must have a Bachelor's Degree• Must have at least 1 year of experience in customer-focused, support environment• Must have experience in providing support via email and phone• Must have experience in troubleshooting SaaS applications• Must have experience with JavaScript, HTML, and XML• Must have excellent Communication Skills•...

Role : Technical Support AgentLocation : MOA, PasayWork Type : Hybrid Setup (1x-2x a month RTO)Work Shift : NightJob Description:Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)Minimum 1-3 years of experience in a customer-focused, support environmentHas experience...

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Technical Support AgentCompany Industry: IT CompanyWork Location: Pasay CityWork Schedule: Monday-FridaySalary: Php 30,000 - Php 35,000 grossWork Set Up: Hybrid Setup (1x-2x a month RTO)JOB REQUIREMENTS:Associate Degree...

TECHNICAL SUPPORT AGENTWork Address: MOA, PasayWork Set-up: Hybrid (1-2x a month RTO)Work Schedule: Night Shift (starts at 9pm)DUTIES and RESPONSIBILITIES:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written...

Hiring for Technical Support Agent- MOA, Pasay City- Hybrid set-up (1-2x RTO per month)- Night shift____________Act as the first level of support for questions, issues, and common tasksUse written and verbal communication to resolve complex, technical issues____________JOB REQUIREMENTSAssociate Degree Holder or Bachelor's Degree Holder1-3 years of experience...

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Application Technical Support SpecialistCompany Industry: BPO CompanyWork Location: MOA Pasay Work Schedule: Night ShiftSalary: Php 30,000 – Php 35,000Work Set Up: Hybrid (1–2 times a month Return-to-Office)Benefits:·...

Key Responsibilities:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesCarry out ad hoc tasks or activities associated with the Technical Support...

Fielding first contact from customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Triaging submitted customer tickets for clarity, assignment, and categorization.Assessing question or issue for resolution need.Providing support in the form of procedural documentation.Managing multiple cases simultaneously,...

Fielding first contact from customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Triaging submitted customer tickets for clarity, assignment, and categorization. Assessing question or issue for resolution need. Providing support in the form of procedural documentation. Managing multiple cases...