Field Services Admin

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
  
• Schedule:  (Schedule to be discussed by client) Eastern Time — includes a 60-minute unpaid break
  
• Total Weekly Hours: 40 hours
  
  

Position Overview

The Field Services Administrative & Client Support Representative provides operational, scheduling, and communication support to the Field Services team. This role ensures that service calls are scheduled efficiently, clients receive timely updates, and administrative tasks are completed accurately.

The representative will also participate in the Field Services call queue, receiving warm-transferred calls from Tech Ops and assisting customers with questions related to active service cases.This position is essential in reducing the administrative load on internal personnel, improving client experience, and increasing overall service capacity. The representative serves as a central coordination point between clients, technicians, and internal teams, ensuring service requests progress smoothly from intake through completion.

Key Responsibilities

Service Scheduling & Coordination

• Communicate scheduling details to clients and technicians.
  
• Schedule and coordinate Field Services appointments, ensuring optimal technician utilization.
  
• Maintain and update the Field Services calendar, adjust schedules as needed, and communicate changes promptly to clients and technicians.
  

Client Communication & Case Updates

• Respond to client emails regarding service calls, scheduling, case status, and general inquiries.
  
• Provide proactive updates to clients on open service cases.
  
• Document communications and follow-up actions in the service ticketing system.
  

Call Queue Support

• Participate in the Field Services call queue during assigned hours.
  
• Receive warm-transferred calls from Tech Ops and assist clients with questions about active cases.
  
• Record call details, update relevant tickets, and escalate issues to internal team members when necessary.
  

Administrative & Operational Support

• Participate in daily Field Services morning meetings to stay aligned on priorities.
  
• Place orders for parts and track order status to ensure timely service completion.
  
• Assist with case documentation, data entry, and closure activities.
  
• Support backlog cleanup, reporting tasks, and other operational improvements.
  
• Perform additional administrative responsibilities as requested.
  
• Assist with gathering information from internal systems, exporting reports, and preparing case materials to support technicians and service delivery.
  
• Support additional operational tasks as the role matures, including expanded administrative responsibilities as needed.
  

Parts Ordering, Billing & Invoicing

• Assist with ordering replacement parts and track shipping and delivery status.
  
• Enter service call details including hours worked, billable vs. non-billable designations, and supporting documentation for reporting.
  
• Submit sales orders for invoicing upon job completion.
  

Requirements

• Atleast 1yr experience in administrative support, customer service, scheduling, or service operations.
  
• Experience handling client calls or working in a call queue environment.
  
• Strong written and verbal communication skills in English.
  
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
  
• High attention to detail and accuracy.
  
• Customer-service mindset with a professional and courteous approach.
  
• Ability to learn ticketing, scheduling, and CRM systems quickly.
  
• Reliable availability during assigned working hours.
  

Preferred

• Familiarity with field service operations or technical support workflows.
  
• Ability to navigate online systems or dashboards to gather information, export reports, and prepare materials that support Field Services workflows.
  

Key Competencies

• Communication Clarity: Able to explain scheduling updates, case status, and next steps in a clear and client-friendly manner.
  
• Responsiveness: Communicates quickly and consistently with clients and internal teams.
  
• Organization: Manages schedules and administrative tasks with minimal oversight.
  
• Problem-Solving: Able to identify issues, escalate appropriately, and keep cases moving forward.
  
• Professionalism: Maintains a client-first attitude and represents the Field Services team with a high standard of service.
  
• Dependability: Follows through on commitments and maintains reliable, predictable availability.
  

Benefits Independent Contractor Perks:

• HMO Coverage for eligible locations
  
• Permanernt Work from home
  
• Immediate Hiring
  
• Steady Freelance Job
  

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_29833_JOB

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