Service Coordinator

Employment Type: Full-time, Permanent

We are seeking a highly empathetic, organized, and customer-focused Service Coordinator to manage the critical administrative and logistical functions of our Aftersales department. This role serves as the primary administrative link between customers, service technicians, and the sales team, ensuring a seamless and efficient process for all post-sale service requests, maintenance, and warranty work. The Service Coordinator is responsible for intake, scheduling, tracking, and documentation of all service jobs, focusing on optimizing technician utilization, maximizing shop efficiency, and upholding exceptional customer satisfaction following a purchase. This position is essential for ensuring that service commitments are met promptly, contributing directly to client retention and the long-term profitability of the business.

Requirements:

• Bachelor's degree in Business Administration, Office Administration, or Any Related Field.
• Minimum of one (1) year work experience.
• Demonstrable experience working with a Dealer Management System (DMS), Service Management Software, or ERP system for service work order processing and tracking.
• Exceptional verbal and written communication skills with a proven ability to handle customer complaints, manage expectations professionally, and de-escalate service situations effectively.
• Proficient use of MS Office Suite (Word, Excel, Outlook). The ability to quickly learn and efficiently operate proprietary service management software.
• Basic knowledge of warranty claim requirements, compliance issues, and service documentation standards set by manufacturers (OEM) or industry bodies is a strong asset.

Key Responsibilities:

• Receive and process all incoming service requests (via phone, email, or in-person). Accurately generate and open service work orders in the DMS/ERP system, and schedule appointments based on technician availability and urgency.
• Coordinate and dispatch field technicians or internal shop staff, managing their daily schedule and routing to maximize productivity and minimize travel time. Track job progress and provide updates to customers.
• Act as the main point of contact for service customers, providing regular status updates, managing expectations regarding repair timelines, and clearly communicating repair estimates and costs.
• Ensure all work orders are completed with accurate labor hours, parts usage, and necessary repair codes to facilitate prompt and successful warranty claim submission. Maintain comprehensive service history records.
• Prepare final work orders for invoicing, ensuring all charges are accurate, and coordinate post-service follow-ups to verify customer satisfaction and close out the service record.
• Generate incident reports for any discrepancies and/or non-conformances that may occur during work processes.
• Perform other tasks that may be assigned by the immediate supervisor

Benefits

Comprehensive health coverage, performance-based salary adjustments, regularization pathway, professional growth opportunities, and company engagement activities.

Application Requirements

Please submit your most recent CV along with clear answers to the following questions:

• What is your expected monthly gross salary range?
• What is the earliest possible date you are available to start work?
• Please provide your current, active mobile phone number and professional email address.
• Are you willing to work fully on-site in Parañaque city, 6 days a week? (Yes/No)

Job Types: Full-time, Permanent

Pay: Php21, Php25,000.00 per month

Application Question(s):

• What is your expected monthly gross salary range?
• Please confirm your active email address and mobile phone number.
• Are you willing to work fully on-site in Parañaque city, 6 days a week? (Yes/No)
• What is the earliest possible date you are available to start work?

Work Location: In person