Real Estate VA

Property Manager / Administrative Assistant (Full-Time and Part-time)

This is a full-time and part-time position combining property management duties with essential administrative support.

Key Responsibilities

You will be the central coordinator for our properties, tenants, and contractors, ensuring everything runs seamlessly.

Tenant & Customer Service Excellence

• Tenant Relationship Management: Utilise our property management software, Arthur, to promptly address all tenant issues and queries, maintaining excellent relations via the platform, WhatsApp, and phone.
• Short Let Management: Oversee all aspects of short-term rentals, including managing booking site queries (e.g., Airbnb), arranging guest check-ins, creating dedicated customer service chat groups, and generating accurate financial statements for tenants and landlords.
• First Point of Contact: Professionally answer and direct inbound calls from tenants, contractors, and clients, resolving issues where possible or efficiently escalating them to the relevant team member.

Operational & Maintenance Coordination

• Order & Maintenance Tracking: Arrange, monitor, and ensure the timely completion of all maintenance and service orders within Arthur, including bi-weekly cleaning schedules and coordinating contractor access with tenants.
• Contractor Coordination: Actively follow up with contractors to maintain strict schedules for property repairs, maintenance, cleaning, and professional photography.
• Utility & Council Liaison: Resolve property-related issues swiftly and efficiently by contacting and liaising with energy, water companies, and the local council.
• Procurement: Manage the purchasing of replacement items and ensure all properties are consistently stocked with necessary maintenance and supply essentials via platforms like Amazon.

Administrative & Financial Support

• Financial Administration: Organise and process service company payments, meticulously maintaining a system of receipts and financial documentation within Arthur for seamless access by the bookkeeper.
• Listing Management: Ensure all property listings on platforms like Rightmove, Hoopla, and Airbnb are accurate, current, and engaging.
• Leasing & Compliance: Assist in the creation and management of property contracts and paperwork for tenant move-ins and move-outs.
• HMO License: Coordinate and manage the application and ongoing compliance requirements for HMO (House in Multiple Occupation) licenses.
• Pricing Management: Research and adjust property pricing using our dedicated software to optimise rental income.

Skills & Qualifications

We are seeking a candidate who excels in both people skills and meticulous organisation.

Essential Skills

• Exceptional Communication: Strong verbal and written proficiency in English. You must be comfortable and professional in high-volume phone and digital communication with a diverse group of clients, tenants, and contractors.
• Attention to Detail: Absolute accuracy in all documentation, financial tracking, and client communication is non-negotiable.
• Proactive Problem-Solving: A clear enjoyment of identifying issues, taking full ownership, and driving a solution from start to finish.
• Reliability & Organisation: Highly dependable with excellent time management and the ability to prioritise a diverse workload independently.

• Tech Proficiency:

• Proficient in Microsoft Excel (data tracking, reporting) and PowerPoint (professional presentations).

• Familiarity with CRM systems to track interactions and improve client service.

Preferred Experience (A Strong Plus)

• 1–2 years of relevant experience in Property Management or a related administrative field.
• Direct experience with Property Management Systems (e.g., Arthur) or similar software.
• Experience managing bookings and guest communication on platforms like Airbnb or
• Experience with workflow/project management tools like or basic understanding of process automation.

Compensation & Working Details

Work Schedule (Full-Time)

• Schedule: Wednesday to Sunday
• Time: 11:00 AM–8:00 PM London time (GMT)

Salary & Benefits (Full-Time)

• Salary: PHP 30,000 – PHP 40,000 monthly, commensurate with experience.
• Bonuses: Performance-based bonus structure.
• Benefits: 13th-month pay, 18 paid Philippine public holidays, and overtime pay at 1.5x the normal hourly rate.

Part-Time Opportunity

• Schedule: 3 to 4 days per week (Specific hours TBD).
• Salary: Competitive hourly rate based on experience.

How to Apply

Ready to make a real difference in a fast-paced and dynamic environment?

Ying Global is an equal-opportunity employer and we value diverse perspectives and skills.

Please send your resume and a compelling cover letter detailing your relevant experience to:

We look forward to reviewing your application and having you contribute to our mission of providing exceptional property services.

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