Customer Success Manager | Permanent WFH | Day Shift | Weekends Off | Day 1 HMO | Up to PHP80K
4 days ago
Be the Voice that Shapes Customer Success Worldwide
Our client is a
trailblazer in Customer Experience, turning feedback into powerful strategies that drive loyalty and growth
. With an award-winning AI-driven CXM platform, they've transformed over 50 million experiences and empowered 8,000+ global super-users. From facial emotion analytics to voice-of-customer insights, they redefine how brands engage, resolve, and delight. Recognized with a stellar 4.7/5 rating on G2, they stand apart as an employer offering innovation, collaboration, and a global stage for ambitious professionals.
What You'll Do
Be part of our client's team as a
Customer Success Manager
, where you'll manage renewals, drive platform adoption, and strengthen client relationships. You'll champion customer satisfaction, expand portfolios, and deliver innovative solutions that bring measurable business value.
Your Career Snapshot
Employment Type: Full-time
Shift: Day Shift, Weekends Off
Work Setup: Permanent WFH
Salary: PHP 60,000 - PHP 80,000
Perks & Benefits That Set You Apart
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Permanent WFH arrangement
- Learn directly from global leaders who mentor and inspire
- Potential travel to Australia for collaboration and career growth
- Prime office location in Makati (easy MRT, restaurants, banks)
- Day shift schedule with fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
) - Free 24/7 access to Ortigas & Makati gyms with personal trainer
- Exclusive Emapta Lifestyle perks (hotel, restaurant discounts, and more)
- Referral incentives across the organization
- Standard government and Emapta benefits
- 20 annual leaves (5 convertible to cash)
- Fun employee engagement activities
- Career growth opportunities
- Diverse and supportive work environment
What You Bring to the Table
- 3-5 years of experience in customer success, sales, account management, or customer service
- Excellent English communication skills; presentation experience is a plus
- Passion for customer satisfaction and service excellence
- Proven track record of building
strong client and stakeholder relationships - Creative problem-solving and solution-oriented mindset
- Working knowledge of the
Customer Experience industry - Knowledge of
project management principles
Your Key Contributions
- Manage customer renewals
- Upsell and cross-sell to expand the customer portfolio
- Increase customer satisfaction by identifying platform usage gaps
- Drive usage by reaching out to end users for regular engagement
- Engage key stakeholders and ensure they receive relevant communications
- Coordinate with marketing and implementation teams to relay essential information
- Understand customer business challenges and goals, and align them with platform capabilities
Welcome to Emapta Philippines
Join a team that values camaraderie, excellence, and growth. Recognized as one of the
Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now
and be part of the
#EmaptaEra
-
Manila, National Capital Region, Philippines Emapta Full time ₱70,000 - ₱120,000 per yearBuild with Precision, Grow with Purpose Craft estimates that shape tomorrow's skylines while building a career that stands tall. Bring your construction expertise to a role that offers global career growth and international opportunities without leaving home. Make your mark in the industry, contribute to impactful projects, and enjoy a career that empowers...
-
Manila, National Capital Region, Philippines Emapta Full time ₱60,000 - ₱70,000 per yearTurn data, projects, and customer connections into growth.Imagine a career where your eye for detail, sales support expertise, and global perspective open doors beyond boundaries. This role gives you the international opportunity to sharpen your skills, make an impact in e-commerce, and leave your mark on the industry while growing your career from home.Job...
-
Data Entry Migrator
2 weeks ago
Manila, National Capital Region, Philippines EMAPTA Full time ₱20,000 per yearBuild the Backbone of Smarter Mortgage Solutions Plug into the pulse of mortgage finance and play a key role in global operations. From data precision to platform migration, this role lets you drive real change in the mortgage industry. Job Description As a Data Entry Migrator / Administration Staff, you will ensure smooth and accurate data transitions...
-
Manila, National Capital Region, Philippines Emapta Full time $104,000 - $130,878 per yearWhere Every Transaction Shapes Memorable Experiences Numbers are the unsung headliners of every event. Behind dazzling lights and world-class stages, precise bookkeeping keeps the show on beat. Here's your chance to manage global accounts without leaving the Philippines-advancing your career in events finance while helping deliver unforgettable experiences...
-
Manila, National Capital Region, Philippines Emapta Full time ₱65,000 - ₱85,000 per yearShaping Strategies with Data, Supporting Insights with Precision Join the future of marketing intelligence through impactful research support. Here's your chance to make a global impact in the marketing and advertising space without leaving home. Work with international clients, turn insights into action, and contribute to data-driven strategies that shape...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Day To Day Cleaners LTD Full time ₱300,000 - ₱700,000 per yearHigh Earnings Potential – Huge Bonus Payouts & Incentives (Double Your Salary Possible)We are a UK-based cleaning company looking for a Call Dispatcher to manage our inbound and outbound calls. Alongside a competitive base salary, we offer generous incentives and bonus payouts, with the potential to double your earnings if you consistently perform...
-
Manila, National Capital Region, Philippines Emapta Full time ₱800,000 - ₱1,200,000 per yearWhere Forward-Thinking Finance Takes the Lead Our client is a forward-looking advisory firm with over three decades of success, offering services across Business Advice, Taxation, Assurance, Wealth Management, and Employee Benefits. They pride themselves on their innovative culture, high-performing teams, and a vision to be the Advisory Firm of the Future....
-
Manila, National Capital Region, Philippines EMAPTA Full time $80,000 - $100,000 per yearShape Iconic Projects While Keeping Your Time Your Own In the Architecture, Engineering, and Construction industry, precision matters. This estimator role offers the rare chance to build a rewarding career without tearing down your work-life balance. Expect structured hours, clear deliverables, and free evenings to focus on what matters most. Job...
-
Manila, National Capital Region, Philippines Emapta Full time ₱90,000 per yearLead exceptional teams in shaping global project excellence.Our client is a powerhouse in project, program, and change management consultancy, trusted by top-tier organizations for their delivery expertise. With a stellar track record of 98% customer satisfaction and every client serving as a reference, they set the gold standard in the industry. Their...
-
Manila, National Capital Region, Philippines EMAPTA Full time ₱45,000 - ₱55,000 per yearDrive Meaningful Marketing for Global Financial Solutions Step into a marketing role where finance meets creativity—supporting campaigns that drive wealth strategies, investment growth, and client trust. Build your global career in financial services and position yourself as a key asset in the industry. Job Description As a Marketing Assistant, you'll...
