Remote Customer Support Specialist

2 weeks ago

Work from Home, Philippines ARC System Full time ₱25,000 - ₱27,000 per year

About Us:

At Arcanite we're at the forefront of revolutionizing the real estate sector through our innovative sales and marketing software. Our SaaS solutions empower real estate professionals to achieve greater efficiency, profitability, and outreach in a dynamic marketplace. We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative.

Job Overview:

As a Customer Support Representative, you will be the first point of contact for our customers, helping them resolve issues, answering their inquiries, and ensuring their overall satisfaction. You will play a crucial role in maintaining our reputation for excellent customer service.

Key Responsibilities:

● Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.

● Provide accurate information about products, services, and policies.

● Troubleshoot and resolve customer issues in a timely and professional manner.

● Escalate complex issues to the appropriate department when necessary.

● Maintain detailed and accurate records of customer interactions and resolutions.

● Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service provided.

● Identify and suggest improvements to enhance the customer experience.

● Stay up-to-date with company products, services, and policies to provide informed assistance.

● Collaborate with other team members and departments to address customer needs effectively.

Qualifications & Requirements:

● High school diploma or equivalent; a degree in a related field is a plus.

● Proven experience in customer service, support, or a related role.

● Excellent communication skills, both written and verbal.

● Strong problem-solving and critical-thinking abilities.

● Ability to multitask and work in a fast-paced environment.

● Familiarity with CRM software and support tools is a plus.

● A positive attitude and a customer-centric approach.

Why Join Arcanite?

● Impact: Play a pivotal role in shaping the future of real estate sales and marketing technology.

● Growth: Be part of a rapidly expanding company with vast opportunities for professional development.

● Team: Collaborate with a dedicated, innovative, and passionate team.

How to Apply:

If you are passionate about data management and want to be part of a dynamic team, we'd love to hear from you Please submit your resume and a cover letter outlining why you'd be a great fit for this role to

Join us in delivering outstanding customer experiences every day

Job Type: Full-time

Pay: Php25, Php27,000.00 per month

Benefits:

  • Work from home

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Fluent English (Preferred)

Work Location: Remote

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