Offshore Customer Support Specialist

1 week ago

Work from Home, Philippines TRNSACT Full time ₱300,000 - ₱600,000 per year

About TRNSACT

TRNSACT is transforming the equipment finance industry by delivering smart technology for equipment suppliers and commercial truck dealers. Our platform streamlines the financing process, providing a faster, more transparent, and customer-friendly experience for both dealers and their customers.

We're growing fast and are looking for a highly motivated Customer Support Specialist to join our offshore team and help us continue delivering empathetic, solution-focused support to our valued partners.

Position Overview

As a Customer Support Specialist, you'll be the first point of contact for TRNSACT's customers, many of whom rely on us for mission-critical operations. We're looking for someone who brings not just technical know-how, but a high level of empathy, patience, and professionalism to every interaction.

You'll work closely with our Program Manager and Engineering team to troubleshoot issues, resolve support tickets submitted via Jira, and ensure customer concerns are heard, understood, and addressed effectively.

This is a remote, offshore role ideal for someone with excellent English communication skills, a customer-first mindset, and the ability to work in a fast-paced SaaS environment.

Key Responsibilities

● Monitor and respond to customer support tickets via Jira in a timely, empathetic, and professional manner.

● Treat each support request as an opportunity to reassure and assist the customer—not just to solve a problem, but to make them feel supported.

● Troubleshoot product issues and escalate technical challenges to Engineering when needed.

● Collaborate daily with our U.S.-based Program Manager to align on priorities, handoffs, and timely resolutions.

● Contribute to our internal knowledge base to help streamline future support efforts.

● Proactively identify recurring issues and share customer feedback to help drive product and process improvements.

● Ensure a smooth, positive, and human experience in every customer interaction.

Qualifications

● 2+ years of experience in a customer support or helpdesk role, ideally within a SaaS or tech company.

● A strong sense of empathy and a genuine desire to help people—our customers need to feel heard, not just helped.

● Excellent written and verbal English communication skills.

● Experience using Jira, Zendesk, Freshdesk, or similar ticketing systems.

● Solid technical troubleshooting skills and the ability to explain complex topics in simple, clear language.

● Highly organized, self-driven, and comfortable working independently.

Experience supporting U.S. clients or working in fintech/equipment finance.

Job Type: Full-time

Benefits:

  • Flextime
  • Work from home

Work Location: Remote

  • Virtual Paralegal

    2 weeks ago

    Work from Home, Philippines Launch Offshore Full time ₱840,000 - ₱1,020,000 per year

    To apply, please use this link https://job-About Offshore Launch:Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why Join Offshore...

  • Publishing and Admin Assistant

    3 days ago

    Work from Home, Philippines Launch Offshore Full time ₱600,000 - ₱780,000 per year

    To apply, kindly click and fill out this link: https://job-About Offshore LaunchOffshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why...

  • Executive Assistant to the CEO with experience in Quickbooks and Hubspot

    2 weeks ago

    Work from Home, Philippines Launch Offshore Full time ₱420,000 - ₱840,000 per year

    To send your application, kindly check and fill out this link: https://job-About Offshore LaunchOffshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we...

  • IT Data Entry Specialist

    1 week ago

    Work from Home, Philippines Offshore PO Full time ₱250,000 per year

    We are seeking a Data Entry Specialist to support our IT team by entering, reviewing, and organizing information within a software platform currently in development. The data entered will help identify and eliminate system glitches, bugs, and inconsistencies, ensuring the software runs smoothly before launch. The ideal candidate is detail-oriented, accurate,...

  • Production Coordinator

    2 weeks ago

    Work from Home, Philippines Launch Offshore Full time ₱55,000 - ₱80,000 per year

    To apply, kindly fill out this link: https://job-About Offshore Launch:Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why Join...

  • Customer Support Specialist

    1 week ago

    Work from Home, Philippines Frontapp Full time $70,000 - $120,000 per year

    LocationRemote, PhilippinesEmployment TypeFull timeLocation TypeRemoteDepartmentGTMFront is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle....

  • Google Ads and Meta Ads Specialist

    23 hours ago

    Work from Home, Philippines Galilee Business Support Services Full time ₱720,000 - ₱900,000 per year

    About the RoleWe are looking for a Google and Meta Ads Specialist to manage and grow PPC campaigns across Google Ads and Meta Ads. This role will take ownership of onboarding new clients, setting up campaigns, creating ad assets, monitoring performance, and delivering insights that drive client success.You will work closely with the Studio Lead and report...

  • Instructional Designer/Technical Trainer

    1 day ago

    Work from Home, Philippines Launch Offshore Full time ₱600,000 - ₱1,020,000 per year

    To apply, please fill out this link: https://job-About Offshore Launch:Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why Join...

  • Customer Success

    1 week ago

    Work from Home, Philippines TRNSACT Full time ₱600,000 - ₱1,200,000 per year

    The RoleWe're seeking an experienced Customer Success & QA Specialist who is passionate about supporting customers and ensuring quality experiences. This is a long-term remote role, ideal for someone eager to learn our platform, TRNSACT, and play a key role in helping our US-based SaaS customers succeed.Responsibilities● Resolve and manage customer support...

  • Paralegal with experience handling US Clients

    1 week ago

    Work from Home, Philippines Launch Offshore Full time ₱480,000 - ₱960,000 per year

    All the details are in the link and you can also send your application here: https://job-Compensation & Benefits (to be provided by Offshore Launch):$1,300 - $1,500 depending on experience$500 bonus at 90 days and $1,800 available in annual performance bonuses 13th month pay Performance-based bonuses Comprehensive HMO policy, including dependents. Annual...