
IT Service Delivery Manager
2 days ago
We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement program.
You will play a key role in shaping how services are delivered including:
Key Responsibilities
- Manage end-to-end IT service delivery within the region.
- Act as the local bridge between business users and global IT strategy.
- Manage incidents, problems, and requests using ITIL-aligned processes.
- Support and lead local change and transformation initiatives.
- Drive local service performance and vendor engagement.
- Contribute to continuous improvement and alignment with global standards.
- Monitor and analyse global IT service performance, produce regular reports for leadership, perform root cause analysis on recurring incidents and recommend improvements.
Required experience:
- 3+ years experience in IT Service Delivery and management within enterprise-scale businesses.
- Hands on experience of working with ServiceNow or equivalent platform.
- Experience in managing services and change within ITSM frameworks.
- Strong skills in performance analysis, reporting, root cause analysis, and ITIL best practice compliance.
- Operating as part of a regional business and also aligned with global strategy.
- Engage confidently with senior stakeholders and cross-functional teams.
- Work effectively in global, complex, fast-evolving environments.
Location:
Manila, Philippines - Hybrid
We are looking to onboard the right candidates as soon as possible. Please do get in touch to register interest and have an initial conversation.
Thanks for reading.
Steve
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