Service Delivery Team Manager

13 hours ago

Manila, National Capital Region, Philippines CXC Global Hong Kong Limited Full time ₱1,500,000 - ₱2,500,000 per year

Do you love developing leaders and driving high-performing technical teams? We're looking for a Service Delivery Team Manager to lead our Service Delivery Team Leads and SRE teams, delivering exceptional support to our partners while growing the next generation of leaders.

What We're Looking For:

  • 8+ years in service delivery, SRE, or technical operations, including 3+ years managing leads or managers.
  • Strong technical knowledge (SRE/IT ops, incident response, automation).
  • Excellent communicator and strategic thinker.
  • Bonus: compliance frameworks, leadership coaching, or FinOps experience.

What You'll Do:

  • Lead and mentor Service Delivery Team Leads, supporting SRE teams across multiple environments.
  • Ensure high-quality, reliable operations aligned with customer goals.
  • Build a culture of trust, accountability, and continuous learning.
  • Partner with customers to resolve challenges and deliver value.
  • Collaborate with internal teams to improve processes and scale success.

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