Account Manager

About Garrets

Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues.

Job Description

Garrets International is looking for an Account Manager in GMP, you will be part of a fast-paced, dynamic team supporting all Garrets' transactional business in a competitive global market. We act as an intermediate service provider, managing the entire order process end-to-end – from the moment a requisition arrives until the goods are delivered onboard.

This means every day is different: one day you're sourcing provisions in a remote offshore port, the next you're benchmarking suppliers, negotiating prices, following up on quotes, arranging delivery, or resolving a supply issue. Your goal is to combine excellent customer service with strong commercial acumen – ensuring we win orders at the best possible terms while delivering a high-quality service to vessels and clients worldwide.

What you'll be doing:

Order Handling & Sales

• Act as the primary contact for your assigned accounts and vessels.
• Receive and process RFQs (Request for Quotations) – sourcing prices from our certified local vendors, preparing competitive quotes, and sending them to the client.
• Benchmark vendor prices, negotiate where needed, and ensure quotes are commercially attractive to maximize win rates and gross profit in line with KPIs.
• Follow up on all quotes within the agreed timeframe to increase conversion from inquiry to confirmed order.
• Manage the full order process, including readiness for supply, vendor coordination, and performance monitoring during deliveries.
• Promote GMP's services to existing and new customers, supporting sales growth through proactive calls, emails, and relationship building.
• Ensure all orders comply with agreed credit terms before confirmation.

Customer Service & Problem Resolution

• Build strong relationships with ship masters, chief stewards, and purchasers – being their trusted point of contact for all order-related matters.
• Handle complaints and claims promptly, coordinating with vendors and internal teams to find solutions and prevent recurrence.
• Ensure accuracy in documentation, pricing, and delivery notes to maintain client trust and compliance with Garrets' standards.

Administration & Reporting

• Maintain up-to-date account and order data in the GMP client portfolio and ERP systems.
• Support invoice processing and resolve any disputes or mismatches in coordination with Accounts Receivable/Payable teams.
• Identify opportunities to streamline processes and improve operational efficiency

What we're looking for:

• Minimum 3–4 years in order handling, procurement, or B2B customer service, ideally in the maritime, shipping, or supply chain sector.

• Strong commercial awareness with the ability to balance service quality and competitive pricing.

• Excellent communication skills in English (written and spoken). Additional languages are a plus.
• Solid ERP system knowledge and advanced MS Excel skills.

• Strong attention to detail and ability to work accurately under pressure.

• Proactive and solution-oriented, with the ability to work independently and as part of a team.

• Participate in weekend/public holiday duty rotation (with compensation) after training.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up:Work Onsite

Job Types:Full-time, Permanent

*At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.

As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.

We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.

By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.*