Delivery Manager

6 days ago

Manila, National Capital Region, Philippines Dysrupit Full time ₱1,200,000 - ₱2,400,000 per year

JOB SUMMARY:

The Delivery Manager is responsible for overseeing the end-to-end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves managing cross-functional technical teams, optimizing resource allocation, maintaining strong client relationships, and ensuring operational excellence across multiple engagements. The Service Delivery Manager will serve as the key liaison between clients, internal teams, and leadership to drive service quality, delivery performance, and continuous improvement.

JOB RESPONSIBILITIES:

  • Lead, mentor, and manage a team of resources across multiple service lines or projects.
  • Oversee day-to-day delivery operations, ensuring services are provided according to contractual SLAs and quality standards.
  • Plan and allocate team resources effectively across concurrent projects, balancing workload and delivery priorities.
  • Conduct regular performance reviews, coach team members, and support career development and training initiatives.
  • Establish and enforce delivery best practices, governance processes, and quality control mechanisms.
  • Manage project and service delivery timelines, budgets, risks, and dependencies, ensuring alignment with client expectations.
  • Utilize project management methodologies (Agile, Waterfall, or hybrid) to track progress and ensure successful delivery outcomes.
  • Act as the primary point of contact for clients, ensuring clear communication, transparency, and proactive issue resolution.
  • Maintain strong client relationships by delivering consistent service quality and identifying opportunities for account growth and improvement.
  • Provide regular reporting and updates to senior management and clients on project status, delivery performance, and service metrics.
  • Collaborate with sales, HR, and recruitment teams to identify talent needs, support hiring efforts, and align resources with business growth.
  • Drive continuous improvement initiatives to enhance delivery efficiency, service reliability, and client satisfaction.
  • Ensure compliance with organizational standards, policies, and security requirements in all service delivery activities.

JOB QUALIFICATIONS:

  • Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
  • Minimum of 7+ years of experience in IT delivery, project management, or service management roles.
  • Proven experience managing cross-functional technical or application delivery teams.
  • Strong understanding of enterprise technology delivery—such as ERP, CRM, Integration, Cloud, or Application Support services.
  • Excellent leadership and people management skills, with the ability to mentor and motivate teams.
  • Strong project management background: PMP, PRINCE2, or ITIL certification preferred.
  • Demonstrated ability to manage multiple client engagements simultaneously with a focus on service quality and customer satisfaction.
  • Proficiency in both Agile and Waterfall delivery methodologies.
  • Excellent communication, stakeholder management, and presentation skills.
  • Strong analytical and problem-solving capabilities with attention to detail and risk management

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