Customer Support Representative

3 days ago

Dumaguete, Central Visayas, Philippines Global One Strategies Inc. Full time

Job Description:

We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents. This role supports day-to-day operations by managing resident communication, documentation, and administrative tasks to help ensure a smooth living experience for tenants. This position is ideal for someone with customer service experience that requires professionalism, responsiveness, and a strong sense of ownership and leadership.

Key Responsibilities:

  • Serve as a front-line contact for resident inquiries, requests, and concerns

  • Assist with processing lease applications, renewals, and move-in/move-out documents

  • Coordinate with maintenance teams and vendors for service requests and repairs

  • Maintain up-to-date records of resident information, notices, and communications

  • Prepare and send resident notices, reminders, and announcements

  • Assist with scheduling inspections, walkthroughs, or property events

  • Track and follow up on outstanding requests or issues

  • Support the property management team in general office and admin duties

  • Help identify and escalate urgent or complex issues as needed

  • Compile reports or summaries for management on recurring support issues or tenant concerns

Qualifications:

· 1+ years of customer service or coordination experience, ideally in real estate or property management

· Strong communication and interpersonal skills

· Ability to multitask, stay organized, and manage time effectively

· Familiarity with property management software is a plus

· Proactive and solutions-oriented with strong attention to detail

· Previous experience in residential or commercial property management preferred but not required

Perks and Benefits:

  • Medical Reimbursement plan

  • HMO upon regularization

  • Signing bonus

  • Referral bonus (if applicable)

-Paid Time-off upon regularization

  • Team Outing and Company events

NOTE: THIS IS NOT A WORK FROM HOME SET-UP.

Job Type: Full-time

Pay: From Php20,000.00 per month

Application Question(s):

  • Do you live in Dumaguete or in any nearby towns?
  • Rate your English communication skills from 1 to 10.
  • Are you willing to work onsite, GY shift, holidays and on weekends?

Experience:

  • Customer Support Representative: 1 year (Preferred)

Work Location: In person

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