Administrative and Scheduling Officer
1 hour ago
Key Responsibilities:
● Contact potential and existing leads to determine interest and assist in the purchasing process.
● Answer incoming calls and respond promptly to customer inquiries and concerns.
● Engage with customers to provide information about products, processes, etc.
● Act as a pre-sales representative, guiding customers through initial questions and helping them understand next steps.
● Schedule appointments and ensure all customer engagements are logged and tracked in the CRM system.
● Coordinate with other departments to resolve customer issues and provide timely updates when necessary.
● Maintain accurate and up-to-date lead information in the CRM, ensuring proper follow-up and lead nurturing.
● Provide exceptional customer service and ensure all client interactions reflect professionalism and care.
Qualifications / Requirements:
● Must be willing to work onsite in Dumaguete City.
● Excellent English communication skills (both verbal and written).
● Confident and comfortable speaking over the phone with customers.
● Strong organizational and multitasking skills.
● Experience in customer service, scheduling, and/or sales coordination
● Familiarity with CRM systems and basic administrative tools is an advantage.
● Positive attitude, attention to detail, and a team-oriented mindset.
Job Type: Full-time
Work Location: In person
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