Customer Service Specialist

2 hours ago

Manila, National Capital Region, Philippines Gothong Southern Shipping Lines, Inc. Full time ₱600,000 - ₱1,200,000 per year

About the role

As a Customer Service Specialist at Gothong Southern Shipping Lines, Inc., you will play a crucial role in delivering exceptional customer service to our clients. Reporting to the Customer Service Manager, you will be responsible for handling inbound calls, responding to customer inquiries, and providing tailored solutions to address their needs. This is a full-time position based in our office in Manila City, Metro Manila.

What you'll be doing

  • Answering and handling inbound customer calls in a friendly and professional manner
  • Actively listening to customer concerns and questions, and providing timely and accurate responses
  • Troubleshooting issues and working closely with other departments to find suitable resolutions
  • Updating customer records and documentation in the customer relationship management (CRM) system
  • Identifying opportunities to enhance the customer experience and suggesting improvements to processes
  • Adhering to company policies and procedures to ensure consistent and high-quality service
  • Collaborating with the team to share best practices and provide support as needed

What we're looking for

  • At least 2 years of experience in a customer service or call centre role, preferably within the shipping or logistics industry
  • Excellent communication and interpersonal skills, with the ability to adapt your approach to different customer personalities
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Proficiency in using customer relationship management (CRM) software and other relevant IT systems
  • A customer-centric mindset and a genuine passion for providing a high level of service
  • Fluency in both English and Filipino, with the ability to communicate clearly and concisely

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Offsite Staff Full time ₱300,000 - ₱600,000 per year

    URGENT HIRINGOur company is looking for a Customer Service Specialist who will join our team in the Philippines (WFH setting). You would be joining an established team for a growing company with a great company culture. The successful candidate MUST be detail-oriented, self-motivated, and highly organized.The Customer Service Specialist will manage and...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Morestaffing Full time ₱15,000 - ₱30,000 per year

    Faith Requirement: Must personally identify with Reformed theology and be familiar with (or adhere to) Reformed confessions and beliefs.Note: Candidates who are primarily Roman Catholic, Born-Again/Evangelical, INC, or other non-Reformed Christians may not qualify.JOB DETAILS Job Title: Customer Service Specialist Location: Remote Reports To: TBD Working...

  • Customer Service Specialist

    1 week ago

    Manila, National Capital Region, Philippines J-K Network Manpower Services Full time ₱216,000 - ₱320,000 per year

    COMPANY PROFILE: Leading global services company providing unmatched services in consulting, digital, technology and operations.Position: Customer Service SpecialistCompany Industry: IT CompanyWork Location: Manila (Cubao, Mandaluyong, Taguig)Work Schedule: Weekends OffSalary: Php 18,000 - Php 32,000 gross)Work Set Up: Work OnsiteBenefits:Life...

  • Complex Customer Service Specialist

    1 hour ago

    Manila, National Capital Region, Philippines Telstra Business Technology Centre Perth South Full time ₱30,000 - ₱60,000 per year

    Employment TypePermanentClosing Date10 Dec :59pmJob TitleComplex Customer Service SpecialistJob SummaryAs a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience. You directly contribute to the retention and growth of customers by being a key...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Duo Group Full time ₱250,000 - ₱500,000 per year

    About usWe are expanding our team and seeking an experienced customer service specialists to support us offshore. The ideal candidate will have a strong background in Real estate, Property Management, Finance, Customer Service, or a related field, excellent communication skills, English proficiency, and the ability to handle a variety of inquiries...

  • Senior Customer Technical Services Specialist

    1 hour ago

    Manila, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱3,600,000 per year

    Senior Customer Technical Services SpecialistPosition Overview:We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a...

  • Customer Service Sales Specialist

    1 hour ago

    Manila, National Capital Region, Philippines PTE MAGIC Full time ₱200,000 - ₱250,000 per year

    PTE Magic is a leading educational institution specializing in providing comprehensive preparation courses for the Pearson Test of English (PTE). Our mission is to empower students to achieve their desired scores through personalized and effective study plans, state-of-the-art learning materials, and expert guidance.Job SummaryAs an Customer Service Sales...

  • Customer Service Representative

    1 hour ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

    OverviewJoin an exciting and fast-growing company in the gaming industry as a Customer Service & Administrative Support Specialist. In this role, you'll be the first point of contact for gaming event participants—handling inquiries, ensuring smooth event experiences, and supporting general administrative tasks. This is a great opportunity to develop...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per year

    Job Title:Voice & Non-Voice Customer Support Specialist (Hybrid Available)About the Role:We are seeking a highly motivated and customer-focused professional to join our team as aVoice & Non-Voice Customer Service Representative. This role offers ahybridandonsiterequires excellent communication skills, adaptability, and the ability to handle both voice and...