Customer Service Sales Specialist

3 days ago

Manila, National Capital Region, Philippines PTE MAGIC Full time ₱200,000 - ₱250,000 per year

PTE Magic is a leading educational institution specializing in providing comprehensive preparation courses for the Pearson Test of English (PTE). Our mission is to empower students to achieve their desired scores through personalized and effective study plans, state-of-the-art learning materials, and expert guidance.

Job Summary

As an Customer Service Sales Specialist (Admission Officer) at PTE Magic Philippines, you will be the first point of contact for prospective students, playing a crucial role in guiding them through the course selection process to ensure it aligns with their educational goals and background.

Key Responsibilities

  • Student Engagement: Respond promptly and professionally to inquiries from prospective students via Facebook, email, SMS, and phone calls. Offer in-depth consultations to understand their needs and guide them towards the most suitable courses.
  • Customer Experience: Deliver an outstanding customer experience at every touchpoint, building strong relationships that contribute to a robust pipeline of prospects.
  • Sales Performance: Achieve and exceed predefined sales targets and activity KPIs. Continuously seek opportunities for growth and improvement in both personal and team sales strategies.
  • Database Management: Maintain an accurate and organized database of student information, leads, and interactions to ensure efficient follow-up and reporting.

Requirements

  • Fluent in Tagalog and English
  • Proven experience in sales and customer service, preferably in the education sector.
  • Excellent communication skills, both verbal and written, with the ability to engage and persuade a diverse group of individuals.
  • Strong organizational skills with a keen attention to detail.
  • A proactive and curious mindset, with a willingness to learn and adapt to new challenges.
  • A passion for education and helping students achieve their goals.

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