Current jobs related to Complex Customer Service Specialist - Manila, National Capital Region - Telstra Business Technology Centre Perth South

  • Customer Service Specialist

    1 week ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time

    Customer Service Specialist,Operations Customer Service & SupportAre you passionate about delivering exceptional technical support and customer service in a dynamic contact center environment? Do you thrive on solving complex problems, communicating with diverse stakeholders, and making a real impact for customers? If so, this role could be your next great...

  • Services Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Yext Full time

    In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines Eugel Dental and Wellness Center OPC Full time

    URGENT HIRING FOR CUSTOMER SERVICE ASSOCIATE POSITION UP TO 28K PACKAGE NON VOICE ACCOUNT TRAVEL ACCOUNTCUSTOMER EXPERIENCE SPECIALIST[ HEALTHCARE, FINANCIAL, TELCO, RETAIL ACCOUNT ]Customer Service Associate (Up to ₱28K | No SVAR | Open to Newbies)CSR – Easy Hiring No SVAR | Earn Up to ₱28KCustomer Support Specialist – ₱28K Package | Beginners...

  • Customer Success Specialist

    6 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time

    Customer Success Specialist (Remote - APAC)Location: RemoteDepartment: Customer SuccessReports to: Customer Success ManagerYOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines DealHub Full time

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Customer Success Specialist

    6 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time

    Customer Success Specialist (Remote - APAC) Location: Remote Department: Customer SuccessReports to: Customer Success Manager YOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Crescendo Full time

    Role DetailsType of Support: Omnichannel (Voice and Non Voice)Contract Duration: Full Time/PermanentTraining Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Open to shifting schedules (subject to business requirements)Work Type and Location: Hybrid, Cubao or TaguigExpected Start Date: ASAP About...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines NextSphere Full time

    About Us:Nextsphere Strategic Management Services is a leading HR and BPO solutions provider. We deliver high-quality recruitment, HR, payroll, and managed services across multiple industries globally. We are seeking a Customer Service Representative to join our dynamic team and uphold our commitment to exceptional client experiences.Key...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Darwinbox Full time

    DepartmentCSR Servicing - OperationsJob posted onDec 01, 2025Employment typeProbationaryJob Role & ResponsibilitiesDeliver excellent customer service, responding to a variety of calls and emails from the USmortgage servicing industryUse knowledge obtained in training to locate answers in a knowledge database to respond tocustomer's mortgage related...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines KonnectHub Corp. Full time

    What You'll Be Doing• Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner• Troubleshoot and resolve customer issues in a timely and effective manner• Maintain accurate records of customer interactions and follow-up actions• Provide feedback and recommendations to management to improve...

Complex Customer Service Specialist

6 days ago

Manila, National Capital Region, Philippines Telstra Business Technology Centre Perth South Full time
Employment Type

Permanent

Closing Date

10 Dec :59pm

Job Title

Complex Customer Service Specialist

Job Summary

As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience. You directly contribute to the retention and growth of customers by being a key interface within Telstra to ensure effective service delivery and issue resolution for customers.

Job Description

Who We Are

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

Focus of the Role

As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience. You directly contribute to the retention and growth of customers by being a key interface within Telstra to ensure effective service delivery and issue resolution for customers.

What We Offer

  • Pay for performance. We recognize outstanding contributions through our competitive incentive programs.
  • Medical benefits that cover you and your loved ones. This includes Pandemic, mental health and optical coverage.
  • Unlimited learning. Level up your skills with access to 17,000 learning programs.
  • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.

What You'll Do

Telstra Consumer - Telstra Customer Service provides customer support to Telstra's customers across a range of channels.

  • As VCB member, you embody promoting Telstra's products and services and delivering great customer service.
  • You draw on your knowledge of Telstra's products and services to identify, develop and initiate tactical alignment to identify business development opportunities.
  • You'll bring the purpose of your role to life by resolving customer issues with your deep knowledge of Telstra's products and services and ensuring they are resolved in a timely manner.
  • Support vulnerable customers in resolving their concerns.
  • Provide feedback and share knowledge and relevant training resources with service and sales staff to develop their sales and service capability.
  • Analyses and provide feedback on systems to improve performance.

About You

To be successful in the role, you should have:

  • Trained in consumer service is considered an advantage.
  • Supports voice callback services under a shifting work schedule.
  • Be able to work onsite at Makati or Pasay office

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found