Customer Service Representative

6 hours ago

Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per year

Job Title:
Voice & Non-Voice Customer Support Specialist (Hybrid Available)

About the Role:

We are seeking a highly motivated and customer-focused professional to join our team as a
Voice & Non-Voice Customer Service Representative
. This role offers a
hybrid
and
onsite
requires excellent communication skills, adaptability, and the ability to handle both voice and non-voice customer interactions efficiently.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Manage email, chat, and other non-voice customer support channels with accuracy and timeliness.
  • Resolve customer inquiries, complaints, and issues with a solution-oriented approach.
  • Maintain high standards of customer service and adhere to company policies.
  • Document interactions and update customer records accurately in internal systems.
  • Collaborate with team members to ensure seamless support and knowledge sharing.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and adapt to changing customer needs.
  • Prior experience in customer service, call center, or support roles is an advantage.
  • Comfortable working in a
    hybrid setup (on-site and remote)
    .

What We Offer:

  • Competitive salary and benefits package.
  • Hybrid work available
    for better work-life balance.
  • Opportunities for professional growth and development.
  • Supportive team culture and collaborative work environment.

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