Customer Support Representative

2 days ago

Manila, National Capital Region, Philippines HYDsoft Full time ₱360,000 - ₱504,000 per year

Working hours: ​​Tuesday to Saturday, 12:00 AM – 8:00 AM PHT(Mon-Fri 8:00 AM–4:00 PM PST )

We're looking for a full-time, customer-service-oriented individual to join our close-knit Service & Support team. We work together to make the law more accessible to the public by providing legal information on the Internet, in books and software, and on online applications. The person in this role will contribute to this mission by providing customer service and product support to the customers over the phone.

Responsibilities

● Assist customers with software, books, downloads, lawyer directory, and online applications including WillMaker and DIY Divorce.

● Respond to a heavy volume of inquiries about Nolo orders, products, and services through Salesforce, Legal Dynamics or other CRM Systems.

● Handle Phone Calls, Emails and Service Tickets to address customer questions or issues.

● Diagnose and carefully walk non-tech-savvy customers through technical troubleshooting.

● Utilize Google Drive to create, share, reference, and maintain documents and spreadsheets.

● Communicate with internal team members verbally and in writing.

● Process orders and resolve problems in Magento database program.

● Manage work and handle assigned tasks in a timely manner and within guidelines provided.

Skills & Attributes

● Excellent customer service and communication skills (verbal and written).

● Accurate and efficient data entry skills.

● Strong analytical and problem-solving abilities.

● Organized: able to prioritize multiple, sometimes competing, tasks.

● Patient: can work effectively in sensitive and high-stress situations.

● Team player: excited about contributing to the organization and vision of the Support Team.

Requirements

● Associate degree or higher preferred

● 1+ years of office support or customer service experience

● Previous experience in a telephonic or personal customer contact position is preferred.

● Familiarity with Windows Operating System or Google Suite

Job Types: Full-time, Permanent

Pay: Php30, Php42,000.00 per month

Application Question(s):

  • Are you available to work from 12:00 AM - 8:00 AM, Tuesday to Saturday (PHT)?

Language:

  • English (Required)

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