Customer Service Representative

5 days ago

Manila, National Capital Region, Philippines Open Access Full time ₱150,000 - ₱300,000 per year

Open Access is hiring a Full time Customer Service Representative role in Ayala Center, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available

Customer Service Representative for Financial Tech Account w/ 20k sign-on bonus

Customer Support Associates — Financial Services

Earn up to PHP 25,000/month for this position 19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

  • A bachelor's degree from an accredited college or university is preferred
  • Prior experience working in customer support or in a call center environment is preferred but not required
  • Proficient in written and verbal English, with a neutral American accent
  • Basic technical skills—able to navigate through smartphone and computer applications
  • A critical thinker with good analytical skills and attention to detail
  • Effective organization and time management skills
  • Able to work well in team-oriented environments
  • Has a growth mindset with the desire to keep learning
  • Upbeat, positive, kind, and empathetic personality
  • Willing to work on a flexible schedule

RESPONSIBILITIES

  • Respond and resolve customer concerns in a timely, accurate, and professional manner
  • Connect and build rapport with representatives and members by actively listening, asking the right questions, and offering solutions, while demonstrating a deep understanding of their concerns
  • Offer quality customer service on every call to surpass expectations
  • Efficiently escalate complex problems to appropriate internal resources
  • Document customer interactions to help maintain the client's internal and external knowledge bases
  • Collaborate with coworkers to provide insightful feedback that will improve processes and products
  • Perform other tasks as required by the campaign

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