Customer Support Representative

2 days ago

Manila, National Capital Region, Philippines Blismo Full time ₱900,000 - ₱1,200,000 per year

About Blismo

Blismo uses AI to run business operations for barbershops and salons, so they can focus entirely on their services and not worry about anything else. On top of traditional online booking features, Blismo does everything from rescheduling or booking appointments over a phone call or text message to engaging with inactive clients to boost retention automatically.

What you'll do

We're looking for a Customer Support Representative
to join our remote team and deliver exceptional service to our users. You'll be the first point of contact for barbers, stylists, and salon owners — helping them solve problems, navigate our tools, and connect with our tech team when needed. If you're patient, tech-savvy, and passionate about helping small businesses, we'd love to hear from you.

Your responsibilities will include:


• Answer incoming phone calls, chats, and emails from customers


• Provide real-time technical support and troubleshooting assistance


• Escalate complex issues to the technical team and follow up on resolutions


• Maintain accurate support records and identify recurring user issues


• Build trust and empathy with every customer interaction

Who you are


• 1–3 years of experience in customer support (SaaS or tech preferred)


• Excellent communication skills in English (verbal and written)


• Comfortable with technology and mobile/web apps


• Able to work during US time zones


• Reliable, calm under pressure, and focused on customer satisfaction


• Strong problem-solving skills with a proactive attitude


• Access to a stable internet connection and a quiet workspace

What we offer


• 100% remote — work from anywhere


• Flexible and supportive culture


• Competitive compensation with room to grow


• Work directly with a fast-moving startup team

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