Customer Service Representative

8 hours ago

Davao City, Davao, Philippines EuroAsia Executive Search Inc. Full time ₱400,000 - ₱600,000 per year

About the Role

We are looking for a Customer Service Representative who will serve as the primary point of contact for clients, ensuring timely, accurate, and efficient coordination of logistics transactions. The ideal candidate is detail-oriented, service-driven, and experienced in handling logistics operations such as delivery monitoring, shipment tracking, and issue resolution.

Key Responsibilities

  • Act as the main liaison between clients and operations, providing updates on shipment status, delivery schedules, and documentation.
  • Handle customer inquiries, complaints, and service requests through phone, email, and chat in a professional and timely manner.
  • Coordinate with internal teams — warehousing, trucking, dispatch, and billing — to ensure seamless logistics transactions.
  • Monitor shipments from pick-up to delivery, proactively addressing delays or issues to maintain customer satisfaction.
  • Maintain and update the Customer Order Tracking System and prepare daily or weekly status reports.
  • Process and verify delivery receipts, waybills, invoices, and other documentation as needed.
  • Support account management and retention efforts by ensuring a positive customer experience.
  • Escalate operational or service issues to supervisors for resolution and continuous process improvement.

Qualifications

  • Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related field (preferred but not required).
  • 1–2 years of experience in customer service, preferably in a logistics, courier, or supply chain environment.
  • Excellent communication and interpersonal skills — both written and verbal.
  • Strong attention to detail, problem-solving, and multitasking abilities.
  • Proficient in MS Office and familiar with logistics tracking systems or CRM tools.
  • Willing to work on shifting schedules or weekends if required by operations.

Why Join Us

  • Be part of a growing logistics company with a commitment to service excellence.
  • Work in a fast-paced, collaborative environment with opportunities for career development.
  • Competitive compensation package and employee benefits.

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time $70,000 - $120,000 per year

    Customer Service Representative provides friendly and efficient support by answering customer inquiries, resolving basic issues, and assisting with orders or services via phone, email, or chat. The role requires good communication skills, patience, and the ability to learn company systems quickly. CSRs maintain accurate records of interactions, follow...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are seeking an entry-level Customer Service Representative to join our growing team. The role involves assisting customers with their inquiries, addressing concerns, and providing accurate information about our products and services. You will handle calls, emails, or chats in a professional and friendly manner while maintaining company standards.As a CSR,...

  • Customer Service Representative

    6 hours ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative (CSR) based in Davao is responsible for handling customer inquiries, complaints, and support requests through phone, email, or chat in a professional and efficient manner. The role involves providing accurate information about products or services, resolving issues promptly, and ensuring a positive customer experience. CSRs...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱200,000 - ₱240,000 per year

    Call Center Agent - Customer Service Representative (Voice & Non-Voice Role)Location: SM Lana site , Davao CityJob Type: Full-TimeWork Schedule: Shifting ScheduleSalary Range: 18, ,000Experience Level: Must have at least 6 Months BPO ExperienceProcess: Virtual All Process | Must have Laptop or PCJob DescriptionWe are seeking enthusiastic, customer-focused...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱23,000 per year

    We are looking for Customer Service Representatives to join our growing team This is an on-site position where you will assist customers with inquiries, resolve billing or account concerns, and provide accurate and timely solutions. By delivering excellent customer service, you will play a key role in building strong client relationships.No prior BPO...

  • Customer Service Representative

    6 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    As a Customer Support representative at our Davao site, you will be the first point of contact for our customers. Your role is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with different departments to deliver timely solutions and create positive experiences that build...

  • Customer Service Representative

    1 week ago

    Davao City, Davao, Philippines Snapscale Full time ₱150,000 - ₱250,000 per year

    Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:ResponsibilitiesInteract with customers via phone, email, or in-person to provide information and resolve inquiries or issues.Handle customer complaints, provide appropriate solutions and alternatives within established...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    APPLY NOW – The Easiest and Fastest Way to Get HiredWhy Work With Us?Ready to kickstart a fulfilling career where you can grow and make a real impact? Join our team as a Customer Service Representative We're looking for motivated, friendly individuals with a passion for helping others no experience required to applyQualifications:Education: High School or...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Nadela Business Center, Inc. (Siblings Solutions) Full time ₱104,000 - ₱130,878 per year

    Hello Fresh Grads & Call Center NewbiesSiBS is HIRING Customer Service Representatives for our Healthcare Account at Robinsons Delta, Davao City — START ASAPMultiple openings availableOpen to fresh grads, no call center experience requiredGet hired in just ONE DAYWalk-In Applications: Monday to Friday – 10 AM to 7 PMWe are located at: 5th Floor,...

  • Customer Service Representatives — Health

    2 weeks ago

    Davao City, Davao, Philippines OAMPI Inc. Full time ₱144,000 - ₱216,000 per year

    Customer Service Representatives — Health & wellness brandEarn up to PHP 18,000/month for this positionG/F Building 3, Matina IT Park, McArthur Highway, Davao, PHQUALIFICATIONSMinimum of 3 years of work experience in customer service and high-volume call center environmentPassion for delighting customers and providing excellent serviceExcellent...