
Virtual Medical Scheduler
4 days ago
The Virtual Medical Scheduler plays a key role in ensuring smooth patient flow and efficient operation of a healthcare facility. They are responsible for managing patient appointments, and handling communication between patients and staff with professionalism and accuracy.
Core Responsibilities:
- Schedule, reschedule, and confirm patient appointments via text or patient portal.
- Coordinate physician and provider calendars to avoid conflicts and maximize efficiency.
- Collect and verify patient demographics, insurance details, and referral requirements.
- Answer incoming calls and respond to patient inquiries regarding scheduling, services, or preparation instructions.
- Ensure urgent or priority appointments are scheduled promptly.
- Maintain accurate and up-to-date records in the electronic health record (EHR) system.
- Collaborate with medical staff, front office, and billing departments to ensure smooth operations.
- Provide patients with clear instructions related to appointments, procedures, or follow-ups.
- Handle appointment cancellations, waitlists, and reminders to minimize no-shows.
- Maintain confidentiality and comply with HIPAA regulations.
Qualifications:
- Experience in medical scheduling, medical office administration, or customer service preferred.
- Knowledge of medical terminology and insurance processes is a plus.
- Proficiency in EHR/EMR systems and scheduling software.
- Strong communication and organizational skills.
- Ability to multitask, problem-solve, and work well under pressure.
- Attention to detail and commitment to patient care.
Skills:
- Excellent verbal and written communication.
- Strong customer service and interpersonal abilities.
- Time management and organizational skills.
- Computer literacy (Microsoft Office, scheduling software, EHR systems).
- Ability to maintain professionalism in fast-paced healthcare settings.
Job Type: Full-time
Pay: From Php237.00 per hour
Expected hours: 40 per week
Benefits:
- Paid training
- Pay raise
- Work from home
Work Location: Remote
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