Virtual Medical Scheduler

2 days ago

Philippines Maverick Global Resources, LLC Full time ₱9,640 per year

The Virtual Medical Scheduler plays a key role in ensuring smooth patient flow and efficient operation of a healthcare facility. They are responsible for managing patient appointments, and handling communication between patients and staff with professionalism and accuracy.

Core Responsibilities:

  • Schedule, reschedule, and confirm patient appointments via text or patient portal.
  • Coordinate physician and provider calendars to avoid conflicts and maximize efficiency.
  • Collect and verify patient demographics, insurance details, and referral requirements.
  • Answer incoming calls and respond to patient inquiries regarding scheduling, services, or preparation instructions.
  • Ensure urgent or priority appointments are scheduled promptly.
  • Maintain accurate and up-to-date records in the electronic health record (EHR) system.
  • Collaborate with medical staff, front office, and billing departments to ensure smooth operations.
  • Provide patients with clear instructions related to appointments, procedures, or follow-ups.
  • Handle appointment cancellations, waitlists, and reminders to minimize no-shows.
  • Maintain confidentiality and comply with HIPAA regulations.

Qualifications:

  • Experience in medical scheduling, medical office administration, or customer service preferred.
  • Knowledge of medical terminology and insurance processes is a plus.
  • Proficiency in EHR/EMR systems and scheduling software.
  • Strong communication and organizational skills.
  • Ability to multitask, problem-solve, and work well under pressure.
  • Attention to detail and commitment to patient care.

Skills:

  • Excellent verbal and written communication.
  • Strong customer service and interpersonal abilities.
  • Time management and organizational skills.
  • Computer literacy (Microsoft Office, scheduling software, EHR systems).
  • Ability to maintain professionalism in fast-paced healthcare settings.

Job Type: Full-time

Pay: From Php237.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Work Location: Remote

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