Medical Scribe

1 week ago

Metro Manila Philippines Buscojobs Full time

Medical Virtual Assistant - Virtual Assistant (Arizona)

Remote position. Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant to support a growing physical therapy practice in Arizona (MST). This is a full-time, long-term opportunity for someone with experience in insurance verification and billing support (denials/appeals and longer payer calls). You will collaborate with the Director of Insurance and the billing team to support clinical and administrative operations and ensure compassionate service to patients and families.

Responsibilities

  • Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare (OON), Aetna, Humana, Medicare Advantage); auto liens and workers’ comp
  • Coordinate authorizations in partnership with the Director of Insurance
  • Update EMR with eligibility/benefits data
  • Support billing team with denials, appeals, and payer follow-ups
  • Assist with insurance payment follow-ups
  • Provide backup for billing-related documentation
  • Handle inbound/outbound insurance calls via 3CX VoIP
  • Collaborate with Director of Insurance and billing team; escalate payer issues as needed
  • Explain benefits clearly to patients when needed
  • Maintain organized documentation of verification outcomes and follow-ups
  • Use Google Sheets/Excel for tracking and reporting; ensure entries in Prompt EMR and Waystar

Requirements

  • At least 1 year of experience in medical admin support with U.S. insurance verification
  • Familiarity with denials/appeals and payer follow-ups
  • Strong verbal and written English; clear, empathetic phone presence
  • Highly organized, dependable, and a team player
  • Comfortable working U.S. business hours (MST) with a consistent weekly structure

Benefits

  • Competitive salary commensurate with experience
  • Opportunities for professional development and growth
  • Dynamic and supportive team environment
  • Impactful work supporting families in the Philippines
Medical Virtual Assistant - Pediatric Clinic (Arizona, Scottsdale)

Remote, full-time Medical Virtual Assistant for a busy pediatric naturopathic clinic in Scottsdale, AZ. Role focuses on front-desk responsibilities, patient communication, and administrative tasks to deliver high-quality care. Must be professional, able to work in a quiet space, and manage multiple tasks.

Responsibilities

  • Manage incoming calls and patient inquiries via phone and email
  • Schedule and confirm appointments for established patients; handle new patient inquiries
  • Send and verify completion of patient forms; maintain patient records
  • Maintain appointment calendar and waitlists; track new patient leads
  • Coordinate with on-site manager; ensure HIPAA compliance
  • Maintain thorough communication and attention to detail

Requirements

  • Experience in medical administrative or VA role; HIPAA familiarity
  • Excellent verbal and written communication skills
  • Strong organizational skills; ability to multitask
  • Professional, quiet remote workspace
  • Available to work EST business hours

Benefits

  • Competitive salary; growth opportunities
  • Supportive team environment; meaningful work supporting families
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