Internal Auditor

Upstay is looking for an Internal Auditor to join our team Get Your Resume Ready

Who We Are

Upstay operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests. Based in Orlando, Florida, Upstay offers short-term rentals across the United States, Eastern Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximising profit without sacrificing best-in-class hospitality for our guests.

What We Do

We build great communities that bring the tools and sensibilities of the world's best hotels and apply these principles to our vacation rentals, short-term rentals, and modern hotels.

How We Do It

We are accountable for every aspect of our property's creation and existence. Site selection, acquisition, development, design, construction, furniture manufacturing, laundry and property management are all looked after by our in-house teams which translates to higher standards in our properties, service, and customer expectations.

What Matters to Us

We are committed to providing compliant and locally beneficial short-term property rentals that add value to our guests. We work with local governments and homeowner associations to develop standards and provide industry-wide leadership so our guests can relax and enjoy their time with us.

What You'll Do

The Internal Auditor will be responsible for independently evaluating and strengthening the internal control environment, risk management processes, governance oversight, and operational/financial business integrity. Working cross-functionally with finance, operations, corporate departments, and sales management, owner experience team, the role will assess, test, report and recommend improvements to ensure the company achieves its strategic objectives, maintains reliable financial and management reporting, safeguards assets and ensures compliance with applicable regulations, policies and industry best practices.

Audit Planning & Risk Assessment:

• Develop and maintain a risk-based internal audit plan covering finance, operations, vendor/supplier management, systems/integrations, and regulatory/compliance.
• Partner with senior management to identify key business risks (financial, operational, compliance, reputational, fraud).
• Conduct internal audits across business units, including property-level financials, booking revenue, and owner distributions.
• Establish and maintain an audit process, update risk assessments and determine audit priorities. (Expense – Cleaners – Supplies – Receipts)

Internal Control & Process Evaluation

• Conduct operational audits of key departments (housekeeping, maintenance, administrative, guest services, procurement, owner services) to assess efficiency, adherence to procedures/SOPs, cost controls, asset management, and fraud risk.
• Responsible for maintaining full oversight of all company SOPs and continuously evaluating departmental compliance and accountability within SOP processes.
• Conduct compliance audits: ensure regulatory (tax, lodging/tourism, safety/health codes), company policy compliance, contract compliance (vendor contracts, host agreements) and internal policy adherence.

IT & Systems Controls

• Review controls over information systems and integrations: ERP/finance system (e.g., QuickBooks Online or full ERP), property management system, booking platform, payment gateway, bank feeds.
• Evaluate user access rights, change management, data integrity, system reconciliations, interfaces, automation controls, and third-party service provider controls.

Reporting, Recommendations & Follow-Up

• Prepare clear, concise audit reports summarizing audit objectives, scope, key findings (condition, criteria, cause, consequence), actionable recommendations and management action plans.
• Present findings to senior management as required; highlight emerging risks, control gaps, fraud indicators, cost leakage, and operational inefficiencies.
• Monitor and track implementation of management action plans; perform follow-up audits or reviews to validate effectiveness of remedial actions.
• Provide advisory/consulting support: collaborate with business teams to design and implement improved controls, process enhancements, training, guidance on controls and risk mitigation.

Continuous Improvement & Culture of Control

• Promote a "control-conscious" culture across the organization: coach process owners, raise awareness, provide insights and recommendations.
• Assist with special investigations or ad-hoc audits (fraud investigations, system implementations, business changes, property acquisitions/expansions).
• Contribute to the development of audit tools/templates: risk/control matrices, process maps, and control self-assessment tools.

OH&S:

• Actively participate and contribute with the improvement of company procedures and processes.
• Follow all Upstay's procedures and guidelines and, applicable law and regulations.
• Promote a professional and cooperative working environment, based on mutual respect and trust.
• Promote safe behaviour in the workplace.

What You'll Bring

• Experience: Minimum of 3-5 years of internal audit or external audit experience, ideally in a hospitality, property management, real estate or short-term rental business environment (experience in hospitality is a strong asset).
• Education: Bachelor's degree in Accounting, Finance, Business Administration.

Other qualifications:

• Demonstrated knowledge of internal control frameworks, audit methodology and risk-based auditing.
• Strong analytical and problem-solving skills, with attention to detail and ability to handle multiple priorities.
• Excellent communication and interpersonal skills: ability to engage with senior leadership, operations teams, and cross-functional stakeholders.
• Comfortable with audit technology, data analytics tools, Excel, ability to gather and analyze large data sets.
• Ability to work independently and as part of a cross-functional team.
• Experience specifically in hospitality/short-term rental property management environment (multi-unit, guest revenue, occupancy, vendor services, seasonal flows) – helps with understanding business risks and processes.
• Experience with full ERPs (beyond QuickBooks Online) and systems integration.
• Prior experience in fraud investigations, forensic audit, or vendor/third-party audit.
• Knowledge of relevant regulatory frameworks (e.g., lodging tax, hospitality regulations, health & safety) in multiple jurisdictions.

Soft skills

• Analytical thinking / Problem solving / Communication / Attention to detail / Organization / Initiative

Contract & Working Conditions

• Work may involve periods of higher intensity around system implementation or special investigations. Flexibility in hours may be required.
• The auditor will interface with finance, operations, compliance, procurement, owner management, and corporate teams.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and all applicants will be considered. At Upstay we celebrate and support the differences between our employees' including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity is essential to our growth, and we've concluded that we're stronger together.

Last Thing

If this isn't the job for you, perhaps you have a friend who would be a perfect fit? Send them this job posting.

Job Type: Full-time

Pay: Php117,629.00 per month

Application Question(s):

• Are you comfortable working in a remote and dynamic, fast-paced environment that requires constant communications, team collaboration and autonomous execution?

• Do you have a reliable Internet service and computer/laptop/smart phone device to perform your work?

• How many years of leadership/supervisory experience in Hospitality or Account Management do you have?

• How many years of hotel or vacation rental management experience do you have?

• How many years of experience do you have in a team lead/supervisor position?

Work Location: Remote