Operations Coordinator

Operations Coordinator

Company and Vision

PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.

The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe Visit to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview

PlanetArt is looking for an Operations Coordinator to support the company's Operations Department. The successful candidate will serve as a vital support for various organizational processes. This role requires exceptional organizational, analytical, and communication skills to effectively manage multiple responsibilities, ensure the smooth flow of operations, and contribute to process improvements. The Operations Coordinator works closely with internal teams and external partners to maintain accurate reporting, streamline workflows, and address operational challenges.

This is a remote, work-from-home position.

What You'll Do

Key Responsibilities

• Monitor the late order dashboard, proactively communicate with vendors to address delays, and provide timely updates to internal teams to ensure order issues are resolved quickly.
• Compose and prepare various written materials such as email correspondence, reports, and SOPs for the Operations Team.
• Generate and analyze Excel reports to support operational decision-making, track performance metrics, and identify process improvements.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, set priorities, and meet critical time deadlines.
• Review and assess chatbot conversations to ensure accuracy, identify trends, and provide actionable feedback to enhance customer interactions.
• Help to maintain the Operations SharePoint, ensuring that all documents are up to date and accessible.
• Collaborate with vendors to manage communication, resolve issues, and ensure timely follow-through on deliverables.
• Work closely with other departments to direct smooth workflow and communication throughout the organization.
• Perform other duties as assigned.

What You Should Have

Skills, Qualifications, and Requirements

• 2 years of increasingly responsible administrative office support experience.
• Or an equivalent combination of education and experience that will provide the necessary knowledge, skills, and abilities to be successful performing the essential functions of the job.
• Excellent written and verbal communication skills.
• Proficiency at an intermediate level in Microsoft Office, including Word, Excel (e.g., pivot tables, vlookups, and data analysis), PowerPoint, Outlook, and Access.
• Strong interpersonal skills for building and maintaining effective relationships with vendors and internal teams.

What You Can Expect

Working Conditions

• Position requires long-term and fully remote work scheduled from 8:00 AM - 5:00 PM US Pacific Time
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
• Position requires time and screen tracking via Hubstaff

Work From Home Requirements

• Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
• Reliable high-speed internet access
• Noise-cancelling headset (if applicable)
• Private, distraction-free environment (if applicable)

Pay Range

• Pay Rate: ₱375 per hour

Perks

• Paid Time Off
• Paid US Holidays

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