Crew Support Assistant

2 days ago

Makati City, National Capital Region, Philippines Höegh Autoliners Regional Operating Headquarter Full time $40,000 - $80,000 per year

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you

A Little About Us

Höegh Autoliners is a global leader in Ro/Ro deep sea transportation services. The company owns and operates approx. 50 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 20 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. Höegh Autoliners is also a leading carrier of second-hand vehicles.

A Lot About You

You are comfortable in working within several systems and applications, and your strength burns in data management. As a Crew Support Assistant, you are responsible for ensuring that all pertinent data of seafarers of vessels are encoded, updated and assists in monitoring OCS entries. You have a keen sense of quality mindset, good attention to details, organized and prompt. You will be a key contributor in the day-to-day operations and, and participate in team collaboration across the organisation.

Main Responsibilities

  • Provides interim support to Fleet 1 operations ensuring seamless crew change execution and administrative cotinuity during the absence of regular staff

  • Prepares travel and documentary requirements of embarking seafarer, ensuring the validity and completeness as per document checklist of each seafarer rank and crew routing form

  • Checks and assists offsigners for processing of documents due for renewal and final settlement purposes as endorsed by the Crew Manager.
  • Prepares final checklist of all travel documents, contracts, and certificates for proper embarkation dispatch of the crew.
  • Coordinates with the Master receipt of processed endorsement from issuing Flag State Administration.
  • Coordinates with Team Lead, Crew Officer, Crew Manager, Vessel, Travel agents, and Port agents to ensure that final flight details are in conformance with vessel's schedule.
  • Arranges travel requirements of the seafarer to and from the vessel, ensuring the validity and completeness as per document checklist of each seafarer rank and crew routing form.
  • Ensures validity and completeness of documentary and travel requirements of joining supernumeraries.
  • Arranges the issuance of long lay-over allowance for embarking crew and reimbursement of same for disembarking crew as required.
  • Checks and assists offsigners for processing of travel documents due for renewal as endorsed by the Crew Manager.
  • Updates individual 201 files of all contracted crew members.
  • Assist Crew Officer to validate details for contract submitted by Fleet 2 handlers.
  • Assist seafarers in filing for expedite processing in MARINA by providing needed documents

Minimum Qualifications

  • Completed any 4-year university/college degree
  • Experience or exposure to crewing operations preferred
  • Adaptable and quick to learn new systems and procedures
  • Strong communications and interpersonal skills

Note that this role is a fixed term role and only  for 6 months.

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.

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