Crew Account Growth Executive

3 weeks ago

Metro Manila Philippines Marcura Group Full time

The Crew Account Growth Senior Executive ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.

Key Responsibilities:

    • Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
    • Coordinate with clients and internal parties on operational matters
    • Handle customer inquiries and FAQs, escalating or resolving issues as needed
    • Conduct e-wallet webinars and client visits to support customers as require
    • Support the Commercial and Sales teams with customer-related questions
  • Operational Support:
    • Process e-wallet creation & card orders by collecting and accurate screening of user documents
    • Assist with operational tasks and serve as a link between internal departments to resolve issues
    • Collect documents based on standard operating instructions
  • Reporting, Data & Improvement:
    • Analyze customer behavior or data to identify needs and suggest improvements
    • Proactively identify and suggest continuous improvement ideas
  • Bachelor’s degree preferred.
  • Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.
  • Proven track record of meeting or exceeding KPI targets.
  • Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.
  • Analytical mindset with a focus on data-driven decision making.
  • Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage.
  • Intermediate level knowledge in Microsoft Excel is required.
  • Understanding of the Payment and financial service industry (advantage)
  • Ability to collaborate in a team-based environment across functional disciplines and lines of business
  • Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task
  • Competitive Salary and Bonus : We reward your expertise and contributions.
  • Inclusive Onboarding Experience : Our onboarding program is designed to set you up for success right from day one.
  • Marcura Wellness Zone : We value your work-life balance and well-being.
  • Global Opportunities : Be part of an ambitious, expanding company with a local touch.
  • Diverse, Supportive Work Culture : We’re committed to inclusion, diversity, and a sense of belonging for all team members.
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