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Order Management Associate
2 weeks ago
ORDER MANAGEMENT ASSOCIATE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
Order Processing & Fulfillment
- Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
- Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
- Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
- Reconcile discrepancies between purchase orders, shipping records, and invoices.
- Maintain accurate order logs and documentation to support accounting and customer service teams.
Order Management Tasks
- Maintain and monitor the orders inbox.
- Ensure timely and accurate communication with wholesalers.
- Create shipments for DFC orders.
- Manage the portal.
- Send Vendor Central labels to Canada.
Order Cancellations & Returns
- Review SellerCloud cancellation reports daily.
- Verify shipping/invoicing status before processing cancellations.
- Cancel unshipped orders to prevent fulfillment.
- Process credit memos and RMA requests.
- File and follow up on claims for damaged items.
- Document resolution steps and status updates throughout the claims process.
Wholesale Support
- Maintain strong relationships with wholesale partners.
- Provide pricing and quotes for wholesale products.
- Create accounts for new wholesale customers.
- Process wholesale orders upon receipt.
Other Duties
- Perform additional duties and special projects as assigned.
