Order Management Customer Service Expert

4 days ago


Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱4,000,000

We are seeking an experienced Order Management Team Representative to join our team.

This role is ideal for a motivated individual who can actively contribute to an efficient, productive, and supportive order management team. The successful candidate will deliver exceptional customer service through various communication channels.

Key Responsibilities:

  • Provide advice and solutions on customer enquiries relating to pre-orders via email, telephone, live chat, or instant messaging.
  • Create and optimize request tickets for processing and enquiry transparency via the internal operating system.
  • Follow up on predefined customer interactions within set Service Level Agreements (SLAs).
  • Convert official quotations to orders and ensure accuracy of data input.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders.
  • Support customer order follow-up enquiries, relating to confirmation, delivery status advice, proof of deliveries, etc.
  • Create, delete, and maintain customer contact data within the operating system.
  • Participate in ad-hoc tasks and projects as defined by leadership or line manager.


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