Industry CSSC Order Management Team Representative

2 weeks ago

Pasig, National Capital Region, Philippines GRUNDFOS Full time
Industry CSSC Order Management Team Representative

Ortigas, Pasig City (Mid Shift)

Overview

As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat, etc. You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers.

Key responsibilities
  • Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging, etc.
  • Create and optimize request tickets for processing and enquiry transparency via internal operating system.
  • Follow up on predefined customer interactions within set SLA.
  • Convert official quotations to orders and ensure accuracy of data input.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders.
  • Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries, etc.
  • Create, delete, and maintain customer contact data within the operating system.
  • Participate in ad hoc tasks and projects as defined by leadership or line manager.
Background / Qualifications
  • Relevant Bachelor's degree in customer services or engineering.
  • Good knowledge and proven experience in order management, customer service, relevant administrative experience, organizational skills & accountability with the customer.
  • Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience.
  • Proficient in MS Office applications, SAP or CRM tools.
  • Good communication and networking skills with the ability to build strong and trusting relationships with both internal and external stakeholders.
  • Proficient in written and spoken English.
  • Ability to work in different shifts including possible night shift and local public holidays (remuneration adjusted accordingly).
How to apply

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".


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