Order Management Expert

3 days ago

Pasig, National Capital Region, Philippines beBeeOrderManagement Full time ₱300,000 - ₱500,000
Job Overview:

The Order Management Representative role is a key position within our organization, responsible for delivering exceptional customer service through various communication channels.

This individual will actively contribute to an efficient and productive order management team, ensuring timely and accurate processing of customer inquiries.

Main Responsibilities:
  • Provide expert advice and solutions to customers on pre-order related enquiries via email, telephone, live chat, and instant messaging.
  • Create and optimize request tickets for personal processing and enquiry transparency using internal operating systems.
  • Follow up on pre-defined customer interactions within set Service Level Agreements (SLA).
  • Convert official quotations to orders and ensure accuracy of data input.
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry to guarantee accuracy of executable orders.
  • Support customer order follow-up enquiries regarding confirmation, delivery status advice, proof of deliveries, etc.
  • Maintain and update customer contact data within the operating system.
  • Participate in ad hoc tasks and projects defined by leadership or line managers.
Requirements:
  • Bachelor's degree in Customer Services or Engineering.
  • Good knowledge and experience in order management, customer service, relevant administrative experience, organizational skills, and accountability towards customers.
  • In-depth knowledge of our business structure, processes, products, and key market needs to create a successful customer-centric experience.
  • Proficiency in MS Office applications, SAP, or CRM tools.
  • Excellent communication and networking skills with the ability to build strong and trusting relationships with both internal and external stakeholders.
  • Fluency in written and spoken English language.
  • Ability to work in different shifts, including possible night shifts, and local public holidays (remuneration adjusted accordingly).

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