Game Support Representative

1 day ago

Pasig, National Capital Region, Philippines GDEX OUTSOURCING INC Full time ₱200,000 - ₱250,000 per year

Assigned Task

  • Mobile Game CS Inquiry
  • Investigate detailed logs for inquiries (GM Tool)
  • Propagation and follow-up measures when an issue occurs
  • Report creation for assigned project
  • Community management (announcement, comment response, etc.)

Qualifications:

  • Passion for online PC and/or mobile games.
  • Excellent written communication skills.
  • Strong attention to detail and ability to follow through on user issues.
  • Ability to handle difficult customers in a polite and professional manner
  • Willingness to work on shifting schedules, including evenings, weekends, and/or holidays as required.
  • Applicants must be willing to work onsite in Pasig City.

Preferential

  • Previous experience in customer/game/player support, particularly in mail and chat support, is a plus but not required.
  • Experience in moderating online communities is a plus.
  • Good team player who requires minimal supervision.
  • Experience with MMORPGs and other game genres on PC and/or mobile platforms.

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