
Game Support Representative
2 days ago
Assigned Task
- Mobile Game CS Inquiry
- Investigate detailed logs for inquiries (GM Tool)
- Propagation and follow-up measures when an issue occurs
- Report creation for assigned project
- Community management (announcement, comment response, etc.)
Qualifications:
- Passion for online PC and/or mobile games.
- Excellent written communication skills.
- Strong attention to detail and ability to follow through on user issues.
- Ability to handle difficult customers in a polite and professional manner
- Willingness to work on shifting schedules, including evenings, weekends, and/or holidays as required.
- Applicants must be willing to work onsite in Pasig City.
Preferential
- Previous experience in customer/game/player support, particularly in mail and chat support, is a plus but not required.
- Experience in moderating online communities is a plus.
- Good team player who requires minimal supervision.
- Experience with MMORPGs and other game genres on PC and/or mobile platforms.
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