Customer Service Representative
1 week ago
· Promotes all game contents / products of the Company
· Respond to customer inquiries in a timely and professional manner and chat support
· Investigate written inquiries/issues and respond/resolve accordingly
· Escalate game-specific concerns to Game masters
· Perform data entry and order processing functions
· Prepare and submit timely, accurate reports to supervisors/managers on a daily basis
· Assist in various sales, marketing programs and tasks like report validations, research and surveys
· Provide information to customers on account status, transactions and billing issues
· Report suggestions, in-game bugs and other user concerns to the management
· Monitor, moderate, maintain and update game forums
· Hourly top-up and Website monitoring
Email report with check-box each and every hour
Report includes (Website/Top-up/Top-up page from in-game)
· If encountered any website problem, immediately report to Managers/Executives/ and to other department concerned.
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