Game Support Representative

2 days ago


Pasig, National Capital Region, Philippines GDEX Outsourcing Inc. Full time

Assigned Task

  • Mobile Game CS Inquiry
  • Investigate detailed logs for inquiries (GM Tool)
  • Propagation and follow-up measures when an issue occurs
  • Report creation for assigned project
  • Community management (announcement, comment response, etc.)

Qualifications:

  • Passion for online PC and/or mobile games.
  • Excellent written communication skills.
  • Strong attention to detail and ability to follow through on user issues.
  • Ability to handle difficult customers in a polite and professional manner
  • Willingness to work on shifting schedules, including evenings, weekends, and/or holidays as required.
  • Applicants must be willing to work onsite in Pasig City.

Preferential

  • Previous experience in customer/game/player support, particularly in mail and chat support, is a plus but not required.
  • Experience in moderating online communities is a plus.
  • Good team player who requires minimal supervision.
  • Experience with MMORPGs and other game genres on PC and/or mobile platforms.

Job Types: Full-time, Permanent

Pay: Php18, Php22,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • How much is your expected salary?

Experience:

  • costumer service: 1 year (Preferred)

Work Location: In person



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