Remote- Travel Account Specialist

Duties and Responsibilities of the role

Objective of Role: Provide travel consulting services to Corporate Clients. This includes all travel-related requirements, which are to be carried out in a proficient manner and in accordance with Employer procedures and practices, Service Level Agreements (SLA), and client travel policies.

1. Key Responsibilities:

· Provide a full Domestic and/or International consulting service to clients

· Perform ticketing, invoicing & receipting services

· Meet Key Performance Indicators as directed by your Supervisor/Manager

· Process and complete travel requirements from initial enquiry to file completion as requested by corporate clients in accordance with their Service Level Agreements and travel policy.

· Complete all tasks assigned in accordance with the scope of services provided by Employer to its clients.

· Have exceptional Time Management Skills & prioritising task abilities.

· Perform in a proactive manner to:

o Learn all ticketing functions in accordance with training provided

o Display initiative and ownership of tasks

o Provide relevant and accurate information without being prompted

o Escalate issues, queries to your Supervisor in a timely manner

· Remain up to date with changes to software, systems, client travel policies, and general industry standards.

· Completion of transactions to be accurate with no negative financial impact to client or Employer.

· Adherence to IATA regulations such as:

o Security compliance eg Passenger information, credit card information etc to be stored securely in password protected location on systems.

· Maintain privacy regulations in accordance with Australian Privacy Laws and those laid out in the contract.

· Communicate technical related issues to the Supervisor/Manager promptly

· Ensure your workstation and floor area is uncluttered, clean & tidy at all times. Confidential client or Employer information never to be left unattended at any time.

2. Qualifications & Knowledge Requirements

· Minimum 2-3 years travel industry experience

· GDS knowledge essential –Sabre & Travelport preferred

· Mid-Office Travel Accounting software knowledge required – Tramada preferred

· Knowledge of city codes, airport codes, airline codes is a strict requirement

· Understanding of fare calculation and comprehension of fare rules is a strict requirement

· Excellent communication of the English language – written & spoken

3. Standard Requirements

Fair knowledge and understanding of industry processes of the below. This includes but is not limited to:

· Agency Debit Memos (ADM)

· Net Remit Errors

· Ticketing errors

· Obtain appropriate authority from credit card holder to charge card.

· BSP errors such as void tickets; updating coupon status from issued ticket; incorrect completion of EMD's

· Hotel Reservation No-shows & Cancellations

· General accuracy with information i.e., Passport & visa, travel quotes with fees & charges

· Processing accurate accounting information through mid- office software- Commission and Mark up calculations

· Research and advise of correct travel related information e.g., when seeking Hotel rate ensuring that appropriate rate code is sold, desired location of hotel is taken into account, times of departures on flights are considered.

· Ensuring client is advised of appropriate rules, regulations and any cancellation requirements.

4. Other Relationships

The Travel Consultant will liaise with various levels of Management and Team Members from time to time such as:

· External clients

· Operations Managers

· Customer Service Supervisors

· Suppliers

· Operations Support

· Colleagues

· Helpdesk – IT Team

Job Type: Full-time

Benefits:

• Work from home

Application Question(s):

• Kindly specify your hourly rate in AUD.

Experience:

• Mid-Office Travel Accounting software: 1 year (Required)
• Sabre & Travelport: 1 year (Required)
• Travel Industry : 1 year (Required)
• GDS: 1 year (Required)

Work Location: Remote