Virtual Front Desk Associate

24 hours ago

Clark Freeport Zone Pampanga, Philippines The Lead Tree - Clark Outsourcing Full time ₱80,000 - ₱120,000 per year

Position Title: Virtual Front Desk Associate

Work Set Up: Work From Home

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a Virtual Front Desk Associate to join our team. The incumbent will serve as the first point of contact for patients and clients in a remote healthcare setting. This role is responsible for managing patient communication, appointment coordination, and administrative support to ensure smooth and efficient clinic operations. The position requires professionalism, empathy, and attention to detail to uphold the clinic's quality of service.

What You'll Do:

Patient Communication and Scheduling:

  • Answer and route incoming phone calls, emails, and patient messages in a professional and timely manner
  • Schedule, confirm, and reschedule patient appointments (in-person and telehealth)
  • Verify and update patient demographics before each visit
  • Send appointment reminders, instructions, and follow-up messages through EMR or patient portal

Administrative Support:

  • Perform data entry, prepare daily logs or reports, and support other front-office functions as needed
  • Send labs or documents through patient portal
  • Answer over 75 calls in a day

What We're Looking For:

  • Bachelor's Degree (preferred but not required) (Healthcare Administration, Nursing, or any related field)
  • At least 1-2 years of experience in medical office, healthcare BPO, or customer service role (preferably with US healthcare exposure)
  • Familiarity with EMR/EHR systems
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to multitask and handle sensitive information confidentially

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team

  • Front Office Supervisor

    3 days ago

    Clark Freeport Zone, Philippines Myung Dang Plus Development Inc.-Real Estate Developer Full time ₱204,000 - ₱216,000 per year

    We are seeking a highly motivated and guest-focused FRONT OFFICE SUPERVISOR to lead our front office team. The ideal candidate will be responsible for ensuring smooth and efficient front office operations, providing outstanding guest service, and creating a welcoming and positive environment for our guests.Responsibilities:Supervise and coordinate the...

  • Front Desk Clerk

    1 week ago

    Subic Bay Freeport Zone, Zambales, Philippines Private Advertiser Full time ₱180,000 - ₱300,000 per year

    We are looking for a pleasant Male Front Desk Clerk to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.Front Desk Clerk Job RequirementsExcellent communication skillsProven experience as front desk representative,...

  • Reservations Associate

    1 week ago

    Clark Freeport Zone, Philippines Royce Hotel and Casino Full time ₱300,000 - ₱450,000 per year

    A reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have.In addition to taking reservations, a reservation agent or...

  • Hotel Front Office Supervisor

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Green Canyon Leisure Farms Corp Full time ₱900,000 - ₱1,200,000 per year

    About the role This is a full-time Hotel Front Office Supervisor position at Green Canyon Leisure Farms Corp. located in Clark Freeport Zone Pampanga. You will be responsible for overseeing the daily operations of the hotel's front office, ensuring excellent customer service and the efficient management of guest arrivals, departures and queries.What you'll...

  • Service Desk Engineer 1

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Service Desk Engineer 1

    1 week ago

    Clark Freeport Zone, Philippines Seidotech Solutions Corporation Full time ₱360,000 - ₱456,000 per year

    What you'll do:Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.Record, track, and document the service desk incident within...

  • Service Desk Engineer

    2 days ago

    Clark Freeport, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Front Office Manager

    4 weeks ago

    , Pampanga, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    The Front Office Manager is a vital role within the hospitality sector, primarily responsible for overseeing the daily operations of the front office department in a hotel. This role serves as the first point of contact for guests, helping to shape their overall experience and ensuring smooth communication across all departments. The Front Office Manager...

  • Front Desk Receptionist

    7 days ago

    Clark Freeport Zone, Philippines DADI COACH CORPORATION Full time ₱192,000 - ₱216,000 per year

    Greet and assist visitors in a professional manner Answer and direct phone calls or inquiries Handle correspondence, scheduling, and filing Maintain the cleanliness and organization of the reception area Provide administrative support to HR and other departments Payables with building admin for utilities, rental, CUSA, and access cards of employees...

  • Virtualization Server Engineer

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.An Alerts and Maintenance Engineer monitors customer IT systems, responds to alerts, handles tickets and escalated queries, and performs proactive maintenance on hyper-converged infrastructure to ensure stability and...