Reserve Pool Officer

2 days ago

Bacolod City, Western Visayas, Philippines City Savings Bank Full time ₱180,000 - ₱360,000 per year

The Reserve Pool Officer primarily acts as a reliever for any position in the Branch such as Branch Operation Head, Branch Service Officer, and Branch Service Associate of any branch that needs back up and/or additional manpower. When acting as a Branch Officer, she/he is responsible and accountable for supervising the day-to-day branch operations service delivery including proper observance of the Banks Code of Conduct and other policies to ensure the following:

  • Compliance to regulations, bank policies (pass audits), Code of Conduct
  • Zero operational losses (no losses due to frauds, irregularities, negligence & errors)
  • Complaints management (all customer complaints/feedback are immediately addressed according to the bank and regulatory timelines to the satisfaction of clients)
  • Increased productivity in terms of cost reduction, waste elimination and telesales
  • Adherence to premises standards
  • Proper personnel selection

Job Requirement:

  • Minimum 5 years of experience in a leadership role within a retail banking or financial services environment
  • Strong understanding of banking operations, including deposit and lending activities, customer service, and compliance
  • Excellent interpersonal and communication skills, with the ability to effectively manage and motivate a team
  • Problem-solving and decision-making skills, with a focus on continuous improvement
  • Familiarity with banking regulations and a commitment to maintaining compliance
  • Bachelors degree in Business Administration, Finance, or a related field, or equivalent experience

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