Reservation Agent

1 hour ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year

Work Setup: Onsite, Cebu City
Shift: No Fixed Schedule

Responsibilities:
  • Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
  • Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
  • Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  • Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
  • Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
  • Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.
Qualifications & Requirements:
  • At least 1 year of relevant experience as a Reservation Agent / Travel Consultant or in a similar role within the travel industry.
  • Experience handling escalated cases and direct passenger communication is an advantage.
  • Must have recent experience with GDS platforms such as Amadeus, Sabre, or Galileo.
  • Proficient in Microsoft Office Suite and online booking/reservation tools.
  • Excellent communication, negotiation, and problem-solving skills.
  • Strong attention to detail and ability to perform well under pressure.
  • Capable of multitasking and efficiently managing multiple client inquiries.

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