hotel front desk receptionist
3 days ago
Key duties and responsibilities
- Guest services:
Greeting guests, checking them in and out, creating key cards, and providing information on local attractions and hotel amenities.
- Reservations:
Managing future and current bookings, answering calls, and communicating with potential guests.
- Coordination:
Liaising with housekeeping to ensure rooms are ready and with maintenance to address any issues.
- Administrative tasks:
Handling phone calls, managing cash transactions, preparing reports, and maintaining guest records.
- Problem resolution:
Addressing guest complaints and inquiries to ensure a smooth and satisfactory stay.
- Lobby management:
Keeping the lobby and entrance area clean and tidy, and managing public areas like the gym or pool.
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