hotel front desk receptionist

2 weeks ago

Bacolod City, Western Visayas, Philippines Chefs & Bakers Full time ₱15,000 - ₱30,000 per year

Key duties and responsibilities

  • Guest services:

Greeting guests, checking them in and out, creating key cards, and providing information on local attractions and hotel amenities.
- Reservations:

Managing future and current bookings, answering calls, and communicating with potential guests.
- Coordination:

Liaising with housekeeping to ensure rooms are ready and with maintenance to address any issues.
- Administrative tasks:

Handling phone calls, managing cash transactions, preparing reports, and maintaining guest records.
- Problem resolution:

Addressing guest complaints and inquiries to ensure a smooth and satisfactory stay.
- Lobby management:

Keeping the lobby and entrance area clean and tidy, and managing public areas like the gym or pool.

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