Junior Operations Support Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines OL Philippines Full time ₱250,000 - ₱350,000 per year

Job Responsibilities:

  • Communication Management:
    Managing incoming inquiries and requests within the general Ocean Booking Mailbox, ensuring timely responses or escalation.
  • Booking Support:
    Sending updated booking confirmations to customers, reflecting new shipment dates and details received directly from the Steamship Lines.
  • Availability Checks:
    Supporting the Pricing department by contacting carriers to confirm service routes and ensure alignment of operational data.
  • Carrier Coordination:
    Requesting simple CY/CY (Container Yard) bookings with carriers to support Export Specialists.
  • Cross-Functional Assistance:
    Providing support to the quoting process when required, based on team workload and management assignments.
  • Administrative Tasks:
    Performing various other support, traffic, and administrative functions as needed to ensure efficient operations.

Qualifications:

  • Prior experience or education in Logistics is preferred.
  • Experience with data entry in a fast-paced office environment is a plus.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe PDF. The ability to quickly learn new transportation management systems is essential. Experience utilizing EDI tools is a bonus.
  • Possesses strong organizational and detail-oriented skills with the proven ability to manage multiple tasks accurately and meet deadlines.
  • Demonstrates strong written and verbal communication skills, including the ability to effectively communicate professionally with overseas agents, offices, and internal teams.

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